Printer works fine, no ShipStation error, yet labels are not printing

[rarelyjeremy]

Here’s the deets I just submitted through the contact form. Hoping for a quicker answer here, or at the very least some kind of validation that I’m not the only one experiencing this. 

After being forced to upgrade to the new ShipStation Connect app, I’m unable to print from ShipStation. I can print test documents from MacOS Finder directly to the thermal printer, so I know it’s connected and working. 

In addition: 

ShipStation Connect is connected ✅
My OFFNOVA thermal printer is connected ✅
It shows up in MacOS as well as ShipStation > Printing > Connect > Devices > Printers ✅

So, ShipStation recognizes the printer just fine. 

HOWEVER — when I send ANY ShipStation order (from any Store) to this printer, ShipStation thinks that it successfully sends the data, however my printer does nothing. (See this gif: https://share.cleanshot.com/bnC3NLHK) 

There is no error message. 

Thank you in advance, 

[PR]

Hello, this has happened to me again. I noticed that I had two work stations when I checked in settings. So I closed out of ship station complete and restarted ship station. It still showed the two work stations. I deactivated the one station and the labels started working again. I also noticed that the work station I deactivated did not have any of my printers marked as shared. I hope this helps and  I also am going to look into this fix that they say is available.

[CaraAdmin]

Hello @PR!

Thank you so much for posting in the community! If this fix doesn’t fully resolve the issue, no worries! Feel free to contact our fantastic support team; they’ll be happy to help you with some troubleshooting steps. We’re here for you every step of the way!"

Happy Shipping!

-Cara

[DT-DDW]

And one of you guys Ryan from User Success Specialist was telling us they could not investigate this issue since it is not happening anymore, Shipstation are you being serious? We have an entire thread, live, here. What are we going to do about issues with such unstable Shipstation Connect and the failure with your software update that pretty much downgrades your system instead of upgrading? Being able to print labels is so important, is this so hard to understand? Please explain to us the steps you are going to take going forward!