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rarelyjeremy
First-timer
Status: New

Here’s the deets I just submitted through the contact form. Hoping for a quicker answer here, or at the very least some kind of validation that I’m not the only one experiencing this. 

After being forced to upgrade to the new ShipStation Connect app, I’m unable to print from ShipStation. I can print test documents from MacOS Finder directly to the thermal printer, so I know it’s connected and working. 

In addition: 

ShipStation Connect is connected
My OFFNOVA thermal printer is connected
It shows up in MacOS as well as ShipStation > Printing > Connect > Devices > Printers

So, ShipStation recognizes the printer just fine. 

HOWEVER — when I send ANY ShipStation order (from any Store) to this printer, ShipStation thinks that it successfully sends the data, however my printer does nothing. (See this gif: https://share.cleanshot.com/bnC3NLHK

There is no error message. 

Thank you in advance, 

15 Comments
PR
Occasional Contributor

Hello, this has happened to me again. I noticed that I had two work stations when I checked in settings. So I closed out of ship station complete and restarted ship station. It still showed the two work stations. I deactivated the one station and the labels started working again. I also noticed that the work station I deactivated did not have any of my printers marked as shared. I hope this helps and  I also am going to look into this fix that they say is available.

CaraAdmin
Khoros

Hello @PR!

 

Thank you so much for posting in the community! If this fix doesn’t fully resolve the issue, no worries! Feel free to contact our fantastic support team; they’ll be happy to help you with some troubleshooting steps. We’re here for you every step of the way!"

 

Happy Shipping!

 

-Cara

 

 

DT-DDW
New Contributor

And one of you guys Ryan from User Success Specialist was telling us they could not investigate this issue since it is not happening anymore, Shipstation are you being serious? We have an entire thread, live, here. What are we going to do about issues with such unstable Shipstation Connect and the failure with your software update that pretty much downgrades your system instead of upgrading? Being able to print labels is so important, is this so hard to understand? Please explain to us the steps you are going to take going forward!

Custard
First-timer

Hi there, hoping someone has been able to get an answer to what looks like a continual issue:

I’m unable to print from ShipStation. I can print test documents from MacOS Finder directly to the printer, so I know it’s connected and working. 

In addition: 

ShipStation Connect is connected
My Demo LabelWriter 5XL printer is connected
It shows up in MacOS as well as ShipStation > Printing > Connect > Devices > Printers

So, ShipStation recognizes the printer just fine. 

HOWEVER — when I send ANY ShipStation order to this printer, ShipStation thinks that it successfully sends the data, however my printer does nothing.

There is no error message. 

I can get around this by downloading as a PDF and then printing straight to the printer however this is not ideal.

Thank you in advance, 

CaraAdmin
Khoros

Hello @Custard!

 

Thank you for your post in the community! I see you’ve already reached out to support on ticket #7671157, which is absolutely the right step. The support team will be the best resource to guide you through the troubleshooting process. We appreciate your effort and patience as they work to assist you!

 

Happy Shipping! 

 

-Cara