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PGHSeller
First-timer
Status: New

Hi,

 

We are new to ShipStation and just found out that they don't support different label formats for "label" and "return label".  We want to use 4x6 thermal labels for our "label" settings when we ship orders out.  However, when we get a return request we would like to use 8.5"x11" paper to send the label to our customer.  I'm guessing ShipStation thinks their users are all including return labels when they send the orders out.  We don't do that as we don't have that many returns.

 

Any thumbs up/support for this from other users?  I guess for now I will be creating return labels a different way.

1 Comment
PGHSeller
First-timer

Well, actually we will probably just use the return feature native to ShipStation.  We will just adjust our print settings to 8.5"x11" before doing a return label and then change it back to 4"x6" afterward to do regular orders with thermal labels.  It is not that time-consuming.