UPS EOD is a MUST

[jeffrey]

Currently, Shipstation does not offer a UPS End of Day scan sheet.  Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day.  This purpose of the EOD for UPS has nothing to do with pushing data to UPS.  Proof for this if obvious, because UPS has their own free shipping software called World Ship.  World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway.  

The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons:

1. It documents that the package was picked up giving the recipient comfort that their package is in transit.

2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.  

3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.

Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it.  This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so.

It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD.

We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit.  The unscanned packages then become vulnerable for theft with no accountability.  There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned.

Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE.  Businesses need to sign for things that they take in their possession as proof that they picked it up.  It needs to be made easy.  Make a scannable UPS EOD sheet to protect us from these issues.

[DrAustin]

I agree 100%. We are dealing with the EXACT same issue, and have no recourse to receive an approved claim when the package is lost. It should at least be an option to use an EOD sheet, ESPECIALLY since ShipStation is a UPS partner. I understand that the info is sent electronically between ShipStation and UPS, but this does nothing to help the shipper when a package is lost and UPS will not approve the claim because there is no evidence of the local pickup.

[alyssa4cafuné]

Same here! In our case it is more about having the ''pick-up'' process be more efficient and fast. 

We would love to have something similar to Canada Post, where number of packages are indicated as well as level of service. 

Thank you! 

[info617]

I agree! We're about to get rid of ShipStation if they don't come up with an EOD solution for UPS. UPS just lost a $1,000 overnight package but won't cut a claim check since they don't show it received by UPS. And our UPS Drivers don't want to (they are told not to) scan every single package, because they usually scan EOD sheets. Sooo this leaves us in a bind here. ShipStation FIGURE THIS OUT!

[info456]

PLEASE: THIS IS REALLY A MUST!!!

As clearly explained: 

The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons:

1. It documents that the package was picked up giving the recipient comfort that their package is in transit.

2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.  

3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.

[SteadyGarage]

Our UPS guy just told us today that he can no longer scan each individual package, and now is asking for an End of Day form. We were not given any notice or warning by UPS. We literally found out by the delivery driver upon pick up. This would not be that big of deal, if Shipstation had a way for users to print out an End of Day form, just like with USPS. However, there is no way to do so.

This is a HUGE issue, and Shipstation needs to remedy this as soon as possible. A lot of users and customers are going to be upset. And the potential for loss is something we cannot ignore or take lightly. Most of our large shipments (hundreds or thousands of dollars) are shipped out with UPS, both within the US and international, so we absolutely cannot afford to risk losing those packages.

Shipstation seriously needs to address this head on. But at the very least, please respond to this thread.

[Kennyd]

Wow, I was just informed about this today (3/1/23) from the driver and his boss on the phone!  They have always scanned each package and now are told they can only scan a single EOD form.  So I start searching and find out we can't do it in SS!  Very disappointed...especially just after they raised the subscription fee!

[kellig]

We are experiencing similar issues that could be eliminated if ShipStation would integrate and EOD for UPS. we have had multiple packages go missing after our UPS driver, who we trust completely, picked them up with one of them missing the first scan. Now, I am having our driver scan EVERY SINGLE PACKAGE prior to leaving, which is a hassle but he totally gets it. ShipStation needs to do better because, if WorldShip has the tech to make it possible, they should as well. 

[DianneB]

We would like to jump on the bandwagon for scannable EOD printout for UPS.  We have had several large packages that have 'disappeared' with no recourse as their is no 'proof' they were received.  

[info456]

Agree 100%!  EOD printout for UPS is a MUST!

[Kennyd]

Sadly it is very obvious that SS does not care about our needs...they can't even bother to comment here.