It would be helpful if there was a way to cancel an order without voiding the shipping label.
We use ShipStation to provide small parcel shipping services as a 3PL and we receive orders from our customers via the ShipStation 3PL feature. These orders are themselves originally created by end consumers on platforms like Shopify.
Occasionally, after we create a label we notice that we can not ship it, for example bc we are out of stock. Usually we void the label and cancel the order, which rejects the fulfillment and sends it back to the customer. Great functionality.
We did have a case where we neglected to void the labels in a timely fashion and now we can not void the labels at all, which means we also can not reject the fulfillment.
To solve this it would be great to have the ability to cancel the order even if the label is not voided.
Best,
Matt
