Credit Card Nickname - Can't Update

[south-aussie]

When I set up our account I put the Credit Card Nickname/Label as George (the card holders name). I have a number of staff using our ShipStation account and they often don't use the ShipStation carriers as they all show as 'George'. Is there a way to edit this 'Nickname' like we can for the BYO carriers?

[CaraAdmin]

Hello @south-aussie!

First, welcome to the Community! We’re so glad you’re here. This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features—we hope you find it both helpful and inspiring!

To update the nickname, you can do so by editing the payment method. Simply navigate to Settings > Account > Payment & Subscription, select Manage in the payment settings, and click the pencil icon to make your changes.

If you have any questions or need assistance, feel free to let us know—we’re happy to help!

Happy Shipping and Holidays!

-Cara