Customer Engagement Insights Broken for Months

[dc-coffee]

My customer engagement page has been broke for months now and i keep getting the runaround from support.

here is what it looks like

Am I the only one who has this issue?

This is pretty ridiculous that a main feature can't be fixed in a reasonable amount of time.

[NoahGriffin]

I get your frustration, a customer engagement page is such an important feature and it’s tough when it stays broken for months without a clear fix. You’re definitely not the only one; I’ve seen others run into similar issues. In the meantime, I’ve been looking at ways to keep my customer-facing pages organized, like browsing collections here but it would be so much better if support addressed this properly.

[CaraAdmin]

Hello @dc-coffee and @NoahGriffin!

We’re sorry for the inconvenience and want to assure you that our development team is actively working to resolve this issue. Due to the complex nature of our application, some issues may take a bit longer to address fully.

As we continue our investigation, we’ll keep you updated and share any significant progress or concrete information as soon as it’s available. While we don’t have a specific ETA at the moment, you can rest assured that we’ll reach out in this thread as soon as the issue is resolved.

We appreciate your patience!

-Cara