Customer notes on packing slip

[tharper]

Customer notes on order need to be printed on packing slip. After many convos with ship station agents I am told that the customer notes they imput at checkout are not able to be printed on the packing slip. I can see them on the dashboard but they are not on option to print on the slip. This is 100% a needed option. A customer might put that its a gift and card note, or have special instructions and they are not showing up on the packing slip. PLEASE FIX THIS ASAP

[CaraAdmin]

Hello, @tharper 

Thank you for your post in the community! After reviewing your request, it looks like our support team was able to resolve the issue on ticket 7280866. If you're still experiencing the same issue, we recommend reaching out to support again so they can help troubleshoot further.

We always appreciate hearing from you in the community!

-Cara

[Jseanez]

Hi Cara, 

Just want to follow up here, how did this get fixed? I'm in a similar position and need the field on my slip. 

[CaraAdmin]

Hello @Jseanez!

Thank you so much for sharing your post in the community! For this particular situation, we highly recommend reaching out to our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

We appreciate you!

-Cara