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Delivery notification is not sent to custom store!

Ansh
First-timer

2 weeks ago

Hi, 

The drawback here is we have our custom store and the only option here is to notify the customer when a package has been successfully delivered. 

We do not have any API or a notification’s system that notifies the stores when an order has been successfully delivered and this doesn't help us in tracking the order status at the backend. We can not mark the order as delivered in our system since we do not receive this kind of notification. 

If there is an alternative please let me know. 

Regards, 

Ansh

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1 REPLY 1

CaraAdmin
Khoros

Wednesday

Hello @Ansh!

 

Thank you for your post in the community! After exploring our Help Center, I found an article that may be helpful for you. Setting up webhooks could be an excellent solution for managing your shipment notifications. I’ve attached the article here for your reference—I hope it helps! 

 

If this doesn’t quite address your needs, please don’t hesitate to reach out to our support team or post again in the community—we’re always here to help! 

 

Happy Shipping!

 

-Cara

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