cancel
Showing results for 
Search instead for 
Did you mean: 

Email address change on shipped order

FieldsofHemp
First-timer

The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After printing the shipping label I received a "failed" notification on the shipping notification. I tried to push the edit button (like before) to modify/correct the email address and there isn't any "edit" button now. Per Shipstation the new software does not have email edit abilities anymore. Has anyone else had this issue come up? Can you please add this to future revisions to the software? 

0 REPLIES 0