Error -- An error occurred attempting to update orders: The connection appears to be invalid,

[shipping]

getting this error

An error occurred attempting to update orders: The connection appears to be invalid, attempting to reconnect this integration may resolve the issue.

[shipping]

still not working

[CaraAdmin]

Hello @shipping!

Thank you for your post. I apologize that you are seeing this error. I highly suggest you contact support@shipstation.com to work through some troubleshooting tips with support. 

We appreciate you and your business!

-Cara

[shipstationwd]

We do not have time to emaiil support, whats this forum for? I have a package that has to go out.

[CaraAdmin]

Hello @shipstationwd!

I’m sorry for the frustration you’ve experienced. The Community is designed as an excellent place for sharing feedback and feature suggestions, but troubleshooting does need to be handled by our support team. I apologize for any inconvenience this may have caused.

I see that you’ve already reached out through ticket #8737891. If the issue continues, please reply directly to that ticket, and our support team will be happy to investigate further and continue troubleshooting with you.

Happy Shipping!

-Cara

[shipstationwd]

issue is still happening

[CaraAdmin]

Hello @shipstationwd!

Thank you for your follow-up post. I’m sorry for the frustration this issue has caused. The reason I’m directing you back to ticket #8737891 is that our support team needs to complete some troubleshooting with you, which may include screen sharing. I see they replied to that ticket on 9/19 to begin troubleshooting. If you can respond directly to that email, they’ll be happy to continue working with you to identify the cause of this error.

I appreciate your patience!

-Cara