Feature Request - Returns Portal Customer Notes Section
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โ01-11-2022 08:52 AM
When a customer process a return, it doesnโt say anywhere on the return slip what the reason is, nor does it seem to allow for any consumer comments such as โIโd like to exchange this forโฆโ or what โOtherโ is, and the like. Would love to have the return order form be a bit more comprehensive and have it flow through to the slip the consumer puts in the return; or have it noted somewhere at a minimum. Thanks!
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โ01-14-2022 03:16 PM
Hello!
Thanks for being part of our community!
There is currently an ideas thread about this idea already: https://community.shipstation.com/t5/Orders-Shipment-Management/Add-comments-and-customized-return-r...
This idea is currently in the planned status, which means our product team does plan on adding this functionality to the branded returns page but it has not been scheduled into our roadmap yet. Please feel free to add your comments and kudos to the existing ideas thread!
Austin, Tx

