I have spent 45 minutes just looking for a "chat" feature - in different browsers, so am posting here in hopes someone will reach out ASAP. 🙂
Thank you for being a part of our community and for reaching out. If you are still having trouble getting assistance, and are unable to find the chat function, you can send an email to firstname.lastname@example.org to initiate a support request. Support should be able to help you figure out what is going on.
-Erin: Your Friendly Neighborhood ShipStation Community Manager