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I can't Close Shipments. It always times out...

tinytotpropshop
Occasional Contributor

I am trying to do the End of Day steps and close my shipments, but it keeps timing out. I've tried different dates, one at a time, nothing works.

1 ACCEPTED SOLUTION

Moderator-Davis
Moderator
Moderator

Hey there @tinytotproshop, 

 

Thank you for posting about this in the community! 

 

Not being able to close your shipments is something we need to get to our support team. My recommendation would be to reach out either via Chat widget or email (support@shipstation.com) so that our team can troubleshoot with you directly and we can get to the bottom of this behavior. 

 

 

From Moderator Davis, May the force be with you!

View solution in original post

2 REPLIES 2

Moderator-Davis
Moderator
Moderator

Hey there @tinytotproshop, 

 

Thank you for posting about this in the community! 

 

Not being able to close your shipments is something we need to get to our support team. My recommendation would be to reach out either via Chat widget or email (support@shipstation.com) so that our team can troubleshoot with you directly and we can get to the bottom of this behavior. 

 

 

From Moderator Davis, May the force be with you!

tinytotpropshop
Occasional Contributor

It turns out I had selected credit card as payment method when it should have been account 🙂