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I've voided a ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?

shipping
Occasional Contributor

Does anyone know how to receive a refund through ShipStation for a voided shipment?

 

I've voided a label ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?

It's not showing up in Stamps.com which is where the money goes

 

 

1 REPLY 1

sales180
Occasional Contributor

It usually takes them some time probably to verify if the label has been used or not. You need to monitor it. You can also go to your stamps.com account and contact their support about it. Stamps.com sends an email confirming any due refunds once they're approved. 

For ex. I had some labels purchased and voided on Oct 8th 2021 and I received and email from stamps.com that they approved and credited my account on Oct 26th 2021.

Hope this helps!