I tried importing my products using the csv file and although the skus are imported, the SKUAlias aren't.I made sure the format is exactly as required by creating the SKUAlias manually and exporting the csv to copy the formatting but when I import it...
I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addres...
How to reprint ups label
Has anyone run into this as shipstation doesn't have a choice for shipping Lithium Batteries in the Other shipping Options under the shipping info.
If you put Puerto Rico as the state and US as the country, address verification goes all "Danger Danger Will Robinson!" on you... but if you noticed that Puerto Rico is an option under the Country menu so you select it, when you go to ship it tells y...
Hello Guys ,Please tell me How to add one reference on First Class Mail Letter label ? like the red circle below picture
Update:It is fixed after I changed the password.---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am...
Hello, We just started using Shipstation with out Etsy shops and have assigned SKU's to all of our items however some of the items were imported to shipstation before and I was wondering how I could change the SKU number on the product because it doe...
Hi guys,hope you are wellI notice we have Amazon US and CA fulfillments available but not Amazon AU.. can we please add Amazon Australia to the list? They have recently started their Multi-Channel Fulfilment (MCF) order function on the Australian sit...
Hello,I tried to connect my shipstation connect to my ipad and the .DMG files are not compatible. Do you have a recommendation to help me?
The format has been messed up for over a week, now, it's on multiple devices so I don't think it's on our end. The order # column is huge and we can't resize it?
Hello, We're having issues with having Company Names appear as part of the Return Address. We ship for many different clients from one "Ship From" location. For each of our clients, we have the "Always use Company Name on the Return Address printed o...
It would be nice to see how the payment was made for an order before shipping. We need to double check certain payment types.
We use Scan to Print to find our orders and ship the USPS orders through that function. On First Class mail the print label button works every time not problem, if the package is shipping Priority Mail it will hang up in processing and you have to hi...
Hi, following the successful resolution of a previous problem I've experienced I thought I'd try with this one.I can't use the new layout. I'd love to, but I can't. The main reason for this is that address standardizing is a nightmare. I have it turn...
Canadian user here. We use Purolator as our main carrier, and they only allow customer names to be 30 characters or shorter. Otherwise, we get the error message "Receiver Company is invalid" when creating the shipping label. Our orders come from Mage...
Our workflow would benefit from a user being able to be logged into both the computer at the packing/label station, as well as on an iPad as they are picking products. Is this a problem to have one user logged in on two "devices" at the same time? Do...
I'm trying to set this up. https://help.shipstation.com/hc/en-us/articles/360058589271-SMS-Tracking-Notifications?utm_campaign=ss-branded-sms-q2-2021&utm_medium=email&_hsenc=p2ANqtz-9JuMydy5YoJJn8SWoN2bWF-8b5j5cB8k5DIuZfxlqVPEtUDY20ntW5EB9NTlEiM6fI8U...
Hi guys, After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper). But I called the shipping carrier, they confirmed that this tracking num...
An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated.
A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...
I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and...
I am new to the platform. I'm posting here because I have repeatedly stumbled over the user interface for ShipStation. I get that different people approach software design and user interfaces in different ways, but after fighting with it this morning...
It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notif...
How do I arbitrarily add twenty cents of additional postage to all labels? It might seem silly, but I if wanted to burn twenty cents on every order to ensure I'm not underpostaged due to the post office deciding I'm over an ounce limit, how can I do ...
I print 4x6 labels on my thermal printer, and yeah, they're okay. Postage in the upper right, return address in the upper left and address in the middle. Boring. I'd like to print my labels as 4x8 so they fit the whole front of an envelope. I'd like ...
We ship a selection of products that have common categories - ie the protein they use. We have a wide range of items and our warehouse is ordered by the product categories. I'd like to have my products print on the packing slip not in the order that ...
I'm trying to display a custom field on our packing slips that has a leading "#". It's preferable in my use case that the "#" not appear on the packing slip. I was looking to use the css:first-letter to change the leading "#" to white or display:none...
I have a number of products. Each one has a SKU. I have created product entries for them and given each a weight. So to this point, everything is good. Coins weight 1.8oz. Pins weight 0.2oz. So given an order with some coins and pins, ShipStation kno...
I have tried and tried for weeks to speak to someone. The chat window only opens up an automated window that is in no way helpful to what I am trying to get help with. My tier is supposed to have live chat and email and I have been unable to get both...
