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Order Import Failed - Shopify

tylerk
New Contributor

Issue that occurs is Shopify store fails to update orders into Shipstation. Solution manually updating shiptation to fix order imports. 

1. If the simple act of me pressing one buttuon to refresh the order importing, why can't shipstation run this same refresh daily in the background? If I have 3 users shipping orders, it shouldn't be there responsiblity to check the order importing. 

2. Give more details as to why the error occured in the first place. I asked support and they can't see previous errors on an account. 

1 REPLY 1

Jangalang
First-timer

You are not alone.