Phone Support Has Become Useless

[ArielM]

Has anyone else been frustrated with the phone support? Previously I would say it was the best customer service ever across anything Ive ever used in my entire life. I am getting passed to dispatch in foreign countries who are reading off scripts and have no idea how to help me. Just hoping someone from Shipstation see this and tries to address the issue. 

[CaraAdmin]

Hello @ArielM!

Thank you for taking the time to share your thoughts with us. Your partnership over the past year truly means a lot, and I’m deeply sorry that your recent experience with our phone support has been disappointing. I completely understand the importance of getting timely, knowledgeable help—especially when your business depends on it.

I’ll pass your feedback directly to our leadership and support teams so they understand this change's real impact. Your voice matters, and your perspective helps us work toward delivering the level of service you deserve.

We’re grateful to have you in the ShipStation community and are committed to improving things.

Happy Shipping!

-Cara