Pick Up by Customer

[DaisyArt]

I have a question regarding handling pickup orders. We currently manage both shipments and pickup orders, and I would appreciate some guidance on how to streamline the process for pickups. At present, once an order is picked up, we cancel it from ShipStation; otherwise, it remains active in the system.

We are considering implementing an option to mark orders as "Picked Up by Mr. [Customer's Name]" instead of canceling them, to keep a proper record of completed pickups. Could you advise if this is possible within ShipStation, or suggest a more efficient solution for managing pickup orders?

[CaraAdmin]

Hello @DaisyArt!

Thank you for your post in the community! We know the growing demand to buy online and pick up in-store options. Merchants can easily mark orders as shipped to support this workflow. Here’s a helpful article with more details on using this feature.

If you need anything else, please feel free to contact support@shipstation.com. 

Happy Shipping!

-Cara

[Lee-MontiiCo]

I can answer this one as we have just implemented this.

There is a beta feature in SS that you can have support enable. Its custom labels. Basically they create a "dummy" carrier called Custom Label and you create a preset. Scan and verify and print the label and stick it on your package. Order is marked as shipped just like any other label.

Now the caveats 🙂

1. If you are using Shopify, following this process will update the marketplace and mark the order as shipped. The customer will receive a notification to say its been shipped from Shopify. Very confusing. 

2. To stop the notifications, you need to create an automation for these orders to disable the "notify marketplace" setting for these orders. Its pretty straight forward to setup.

3. In shopify, if you have local pickup enabled, you have to open the order and mark the order as "ready for pickup" and when its picked up, mark the order as "picked up". These are separate buttons in shopify. This will then send the right notifications to customers that their order is ready for collection or that its been collected.

How we fixed this is doing the following:

1. Setup a app that listens for changes in shipstation orders using shipstation webhooks.

2. When a order is marked as completed, the app looks at the order and if the "carrier" is "Custom Label". It sends a API call to Shopify to tell it to mark the order as "ready for pickup".

3. When the person arrives, we use Shopify POS to look up the order and press the mark as "Picked Up". The order is completed in Shopify and Shipstation and the customer receives a confirmation email that the order has been collected.

It works really well and the warehouse team love it because they don't have to do anything different now to a regular shipped order.