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Print is still greyed out

tomkdancejox
First-timer

Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right? 

3 REPLIES 3

tomkdancejox
First-timer

ok, I found a work around -- choose the actual order number and you get a pop up to use the "new look." Now I can print. That sucked to have to figure that out the long way. See my screenshots below. Solved. YOU MUST CHOOSE THE ACTUAL ORDER NUMBER TO GET THE POPUP TO GET THE OPTION OF THE "NEW LOOK"

tomkdancejox
First-timer

Capture.JPGCapture 2.JPGCapture 3.JPG

Hello @tomkdancejox

 

Thanks for being a part of our community and for reaching out. I wanted to check in on this, has this resolved for you or are you still experiencing this? 

 

Please let us know, 

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager