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Shipstation connect has completely failed, i've restarted the computer and logged in 10 times.

BoneChill-LabX
New Contributor

2 weeks ago

If it's not one thing, it's another... I keep getting errors of all kinds with shipstation connect. It's bad enough that I have yet to get my ebay listings to import the darn SKUs and a host of other issues... but this keeps me from being able to print easily. Please fix this!

Screenshot 2023-09-06 115915.jpg

4 REPLIES 4

andrew9
Contributor

2 weeks ago

We were experiencing this issue all afternoon yesterday, and I've had some small issues with Shipstation Connect this morning as well.


andrew9
Contributor
In response to andrew9

2 weeks ago

Shipstation connect is now down for our accounts again today. When it does briefly connect, each label that was created is being printed multiple times, up to 8 labels for each time a label was created.

As a work-around, we are able to download and manually print each label after creating it, but this is an extremely slow and cumbersome process.

0 Kudos

Tarra
First-timer

2 weeks ago

I thought it was our windows computer at first...until I tried it on a mac. I have the same issue with connect. Printers and scale are both nonfunctional - even after downloading connect multiple times. You can download each label manually, and enter weights manually but this is so slow it makes it impossible to get 100+ packages done. This is affecting our business and reputation. I love ship station when it works, but I can not put up with these constant connect issues.

charmlt
New Contributor

a week ago

SS Connect will only work if I log in as Windows ADMIN. Otherwise, I get the SS Connect "failed" message at boot. I refuse to work from ADMIN on my computer! This is the quickest way to get hacked. Why can't I "Contact Support"?

0 Kudos