Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forย 
Search instead forย 
Did you mean:ย 

Shipstation connect has completely failed, i've restarted the computer and logged in 10 times.

BoneChill-LabX
Occasional Contributor

โ€Ž09-06-2023 09:01 AM

If it's not one thing, it's another... I keep getting errors of all kinds with shipstation connect. It's bad enough that I have yet to get my ebay listings to import the darn SKUs and a host of other issues... but this keeps me from being able to print easily. Please fix this!

Screenshot 2023-09-06 115915.jpg

6 REPLIES 6

andrew9
Contributor

โ€Ž09-06-2023 09:04 AM

We were experiencing this issue all afternoon yesterday, and I've had some small issues with Shipstation Connect this morning as well.


andrew9
Contributor
In response to andrew9

โ€Ž09-06-2023 09:16 AM

Shipstation connect is now down for our accounts again today. When it does briefly connect, each label that was created is being printed multiple times, up to 8 labels for each time a label was created.

As a work-around, we are able to download and manually print each label after creating it, but this is an extremely slow and cumbersome process.

0 Kudos

Tarra
First-timer

โ€Ž09-06-2023 10:56 AM

I thought it was our windows computer at first...until I tried it on a mac. I have the same issue with connect. Printers and scale are both nonfunctional - even after downloading connect multiple times. You can download each label manually, and enter weights manually but this is so slow it makes it impossible to get 100+ packages done. This is affecting our business and reputation. I love ship station when it works, but I can not put up with these constant connect issues.

charmlt
Occasional Contributor

โ€Ž09-15-2023 05:52 AM

SS Connect will only work if I log in as Windows ADMIN. Otherwise, I get the SS Connect "failed" message at boot. I refuse to work from ADMIN on my computer! This is the quickest way to get hacked. Why can't I "Contact Support"?

0 Kudos

Manager-Erin
Alumni
Alumni
In response to charmlt

โ€Ž09-27-2023 01:12 PM

Hello amazing community members, 

 

Thank you all for reaching out and for being a part of our community. If you are still having problems with this and are unable to create a ticket please respond to this comment for me. 

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

 

0 Kudos

charmlt
Occasional Contributor
In response to Manager-Erin

โ€Ž09-27-2023 01:37 PM

A reply 2 weeks later?... I'd be out of business by then but I appreciate the acknowledgment. If we could give us an "I'm on it" right after it happens, I'm sure we would all rest assured that we will have a solution soon. ๐Ÿ™‚