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Scale Compatability

JJS
First-timer

3 weeks ago

Hello,

I’m reaching out with a question about ShipStation Connect compatibility with a couple of scales we have in stock at our location. We’re running into some frustrating issues with ShipStation Connect not recognizing these devices over USB.

The scales in question are:

  1. Global Industrial Model: 318513
  2. Mettler Toledo BBA231

Any recommendations for troubleshooting these connectivity hiccups? 

Thank you for your help!

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CaraAdmin
Khoros

2 weeks ago

Hello @JJS!

 

First, welcome to the Community—we're so glad you're here! This space is great for finding answers, sharing feedback, and suggesting new product features. We hope you find it both helpful and inspiring.

 

Thank you for your post! I checked in with our support team, who recommended this article as a solid starting point for troubleshooting. If you’re still experiencing issues after trying those steps, don’t hesitate to contact our Support team directly — they’ll be happy to assist further.

 

Happy Shipping!

 

-Cara

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