Screenshare please

[Copas]

It blows my mind you dont offer a screen share funciton. This would save everyone time and headache. The solution of screen shots and screen recordings just adds so much time to the reolution process and i dont think is suitable for 2025 or 2026.

But the Service i receved was excellent. great support and my issue was resolved. But could have taken half the time wiht screen share.

Id imagine this isnt the first time i will submit this feedback. And based on some of the teams reaction to my screen share feedback i imagine they will also greatly appreciate the functionality.

[CaraAdmin]

Hello @Copas!

First, welcome to the Community. I’m genuinely sorry that screen sharing wasn’t offered earlier. I understand how frustrating that must have been while trying to troubleshoot the issue, and I apologize for the added inconvenience this caused.

Screen sharing is available when working directly with our Support team. If a similar situation arises in the future, you’re welcome to request a screen-sharing session to help walk through the issue in real time.

Happy Shipping and Holidays!

-Cara