Hi guys
When we ship an order, or mark an order as shipped - we select the date it will be shipped. This is the date we dro it off to the carrier, or the date they are expected to pick it up from us. Very simple.
However we are finding that shipstation sends the customer a shipment notification on the date label is created , or date order is marked as shipped.
This creates confusion as the customer thinks the parcel has been sent on this date. We would like sihpstation to send the notification, simply on the date we advise shipstation to do so (the date the parcel will the shipped).
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Currently this is not possible. Which is very confusing as its such a basic feature that we assumed would be working as intended. Not sure what the point is of selecting a date shipped, if shipstiation cannot notify the customer on the date selected.
Looking forward to your thoughts with thanks, Jannet.
