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UPS Pick Up Error

Occasional Contributor

Anone ever seen such a UPS pick up error?


Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)


Community Manager
Community Manager

Hi @TheodoreInd


Welcome to the community, we are so happy to have you here with us. 


I did some research and it looks like this specific error you are receiving is something that might be related to an issue we are aware of and currently have escalated to our senior support/product teams. My recommendation for you and anyone else who is seeing this error is to reach out to support so they can make sure that this is related and if that is the case make sure you are notified as soon as this is resolved. 


-Erin: Your Friendly ShipStation Community Manager 


I have this issue multiple times I have the issue right now and I cant get UPS to come pickup expedited packages, shipstation is such a mess all the time