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adding founds error

rs6888
Occasional Contributor
  • We’re sorry, but your attempted purchase was not successful. Please verify that your payment method and billing information is correct. If the issue persists, please contact support@shipstation.com so we can help resolve this issue.
1 ACCEPTED SOLUTION

Moderator-Davis
Moderator
Moderator

Hello there @rs6888

 

Thank you for posting in the community. 

 

When you see this type of message, the first thing to double check is the payment and billing information is accurate. This can be found on your carrier settings page. If you have confirmed that the payment and billing information is correct, it can be worth checking with the bank to make sure there have been no holds on the account from your bank directly. 

 

Please reach out to our support team at the email provided or via the Chat Widget and our team will be more than happy to assist. 

 

I hope this helps! 🙂 

From Moderator Davis, May the force be with you!

View solution in original post

5 REPLIES 5

Moderator-Davis
Moderator
Moderator

Hello there @rs6888

 

Thank you for posting in the community. 

 

When you see this type of message, the first thing to double check is the payment and billing information is accurate. This can be found on your carrier settings page. If you have confirmed that the payment and billing information is correct, it can be worth checking with the bank to make sure there have been no holds on the account from your bank directly. 

 

Please reach out to our support team at the email provided or via the Chat Widget and our team will be more than happy to assist. 

 

I hope this helps! 🙂 

From Moderator Davis, May the force be with you!

we have same error , we tripple checked all , card is active , tryed few different cards, billing is 100% correct 

help

Hey there @EcoistkaUSA

 

Thanks for joining us here in the community 🙂 We are thrilled to have you with us. 

 

I saw that you have reached out to our support team to investigate this directly. You have done precisely the right thing! 

 

Please be on the look out for a reply from them with resolution to the behavior you have been seeing. 

 

Happy shipping! 

From Moderator Davis, May the force be with you!

I'm getting the same thing over and over with different payment methods and everything is correct.

Hello @Axelbrain,

Thanks for reaching out and for being a part of our Conmunity. Since you have already tried other payment methods are still getting error messages, you will want to reach out to our support team directly to resolve this issue.

The support team will be able to look at the internal error messages and help figure out what is going on so we can get you back to shipping.

How to contact ShipStation Support

-Erin: Your Friendly Neighborhood ShipStation Community Manager