adding founds error

[rs6888]

• We’re sorry, but your attempted purchase was not successful. Please verify that your payment method and billing information is correct. If the issue persists, please contact support@shipstation.com so we can help resolve this issue.

[Moderator-Davis · Accepted solution]

Hello there @rs6888, 

Thank you for posting in the community. 

When you see this type of message, the first thing to double check is the payment and billing information is accurate. This can be found on your carrier settings page. If you have confirmed that the payment and billing information is correct, it can be worth checking with the bank to make sure there have been no holds on the account from your bank directly. 

Please reach out to our support team at the email provided or via the Chat Widget and our team will be more than happy to assist. 

I hope this helps! 🙂