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error printing labels

reequsa
First-timer

Tried to print a label and got this error.  

Capture2.JPG

 

Tried to hit the help tab and got this error

 

Capture.JPG

 

I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support.  Please can someone assist?

 

I had a duplicate stamps.com account that they closed over the weekend, following the advice form my onboarding advisor.  I think that has something to do with this but cannot reach anyone in support.

 

Thanks

 

Craig

2 REPLIES 2

masonfabian
Super User
Super User

Stamps.com should only affect USPS orders so I don't think that is your problem. You checked all the associated emails?

HorseGuard
Frequent Contributor

This error actually has nothing to do with Stamps.com, and is an issue with UPS. You may want to try to clear your cache. I've found with Shipstation, clearing my cache works a lot of wonders!