manually triggered shipment notifications to customer - fulfillment orders

[yanksmannequins]

Is anyone else experiencing issues with manually sending notifications for fulfillment orders as shown below?

Manually sending "shipment notification" in fulfillment was working fine until 12/03/2024 and stopped working after that. No configuration changes on my end.

[BWP]

Yes, also occurring for me

[CaraAdmin]

Hello @BWP!

Thank you so much for sharing your post in the community! We highly recommend contacting our support team at support@shipstation for this particular situation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

Happy Shipping!

-Cara

[suz434]

Were you able to resolve this?  We're new to ship station and only Delivery Notifications work.  We have the same problem also with trying to manually send a notification as you were trying to do.

When we try sending a test email from the email settings page, it goes through without any issue.

We've opened a support case but was just curious what you ended up with.