show rate calculator

[biocorp1]

It seems that shipstation has changed a few things and now my barcode for show rate calculator no longer works. The icon of the calculator has changed to a button that says browse rates, and there is no barcode for that...

In addition to this I would also like to see a barcode for the +add package feature.

[CaraAdmin]

Hello @biocorp1!

"Thank you for your post in the community! I see you’ve already contacted our support team through ticket #7951370. The best next step would be to reply directly to that ticket so you can begin troubleshooting with a support agent. They’ll be able to work with you one-on-one, screen sharing included, to help get things resolved quickly.

Thank you for being so patient!

-Cara

[biocorp1]

they said there was nothing they could do and I should post my issue here.

[CaraAdmin]

Hello @biocorp1!

Thank you for your post in the community! I’m sorry to hear that the issue is still unresolved. I’ve connected with a senior support agent, who has contacted you via ticket #8291469 to review what you’re experiencing and determine whether this needs to be escalated to our development team.

We need more information to troubleshoot and move things forward efficiently.

Thank you for being so patient!

-Cara