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vicm
New Contributor
Status: New

Hello,

 

Amazon added a new feature, suggested signature for orders with certain criteria.

 

- High-risk orders will be flagged on the Manage Orders page under the “Order Status” column and show “signature confirmation recommended”.

 

This is crucial not only for us but also for other sellers to prevent lost claims and minimize the loss. We would like the orders with "signature confirmation recommended" to have internal notes of "signature confirmation recommended". We kindly ask that this feature be added as soon as possible. 

5 Comments
ekidman
First-timer

I agree, this is much needed. Any sort of indication in Shipstation, so that I can set a rule, would be extremely helpful. Right now we are missing these alerts entirely, as they are not passed to shipstation.

Hatethefees
First-timer

We need this feature ASAP we are losing claims because our shipstation is not showing the signature required suggestion. 

JIS-Brent
First-timer

Adding our support for the request.  We ship high dollar items at relatively low margins.  Having this feature would help us greatly to avoid scammers.

Nnn
Contributor

@Manager-Erin 

 

Hi Erin, 

How often do managers visit the Shipstation Forum? It has been more than a year but still nobody answered this topic.

 

Thanks

Manager-Erin
Alumni
Alumni

Hello @Nnn

 

Thanks for reaching out and for being a part of the community. This community is reviewed by the community team often, however we do not have updates on this request currently. As soon as we have more information it will be shared here. 

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager