I have a UPS account, but if I ship with Shipstation my UPS acct does not get credited for the shipment, so even though I ship 20 packages per week with shipstation, I pay the highest UPS pick-up rate (the same as if I did not ship anything with UPS). Really need a solution here!!!
Has the daily UPS pick-up been fixed?
Just started using UPS by Shipstation and was told Shipstation would set up the daily pick-up for me, well it has been a week and I can't even get my help ticket to set up daily pickup replied to.
What I was told:
"We'd actually set up daily pick-ups for you! We would just need some information from you, however, the fee is a flat $10.65 charged once a week on Saturdays. And pick-ups would be Mon-Fri."
Just want it set up
Hey there @ed1,
I'm glad to see that you've already sent in the ticket to get this taken care of, thats absolutely the right step! I'm very confident that you will hear back soon to get that setup! 🙂
Would love to know what the end result of this situation is. I just got told by a chat agent that shipstation cannot help with this. How'd it play out with you ed1??