BigCommerce - Natively Support Gift Wrapping / Gift Messages

[InventureIT]

As a current state (ShipStation Help link), the BigCommerce to ShipStation integration does not identify gift orders. The gift message from BigCommerce do appear as a customer note on ShipStation via the integration but the Gift flag isn't set. Further, BigCommerce supports gift wrapping (BigCommerce link) individual products natively and unfortunately we are unable to utilize this feature of BigCommerce as we do not have a way to identify the information utilizing the ShipStation platform. As an enterprise customer, the limitations should be lifted soon so that we can better serve consumers within ShipStation.

Any chance we can get some attention on this @Moderator-Davis ?

[InventureIT]

The work flow represented here would be when the shopper places a message in the gift wrapping message section, ShipStation, which is connected via API calls to our BigCommerce store already, would have to send a GET to https://api.bigcommerce.com/stores/{store_hash}/v2/orders/{order_id}/products/{product_id} and the return would contain that gift message and the gift wrapping information.

API Keys

https://developer.bigcommerce.com/api-reference/b3A6MzU5MDQ3NTE-get-an-order-product

[Moderator-Davis]

Hey there @InventureIT, 

Thank you very much for posting this feedback! I have shared this directly with my team for review. I know that Gift Messages are in the works! As soon as I get any updates, I will update this thread accordingly.

Your detailed feedback is appreciated. 

[info469]

Is this still happening?

[CaraAdmin]

Hello, @info469!

First, welcome to the Community! We're so happy to have you here. This is a fantastic space to find answers, share feedback, and suggest new product features—we hope you find it both helpful and inspiring!

Regarding your question about ShipStation supporting Gift Messages for BigCommerce. I looked over our Help Center article for BigCommerce. It is not in our features that we support identifying both Gift Orders and Notes from Buyers. This should allow you to see when a customer has marked an order as a gift or left a special note.

Let us know if you need help locating this info in ShipStation! You also can always reach out to support@shipstation.com if you need help as well. 

Happy Shipping!

-Cara