Use "Deliver By" Date as Criteria in Rate Shopper

[ShagTools]

There needs to be more criteria options when creating rules for the Rate Shopper. The most important for us would be to have the rule look at a "Deliver By" date on an order and select the cheapest option that will make it to the customer by the deliver-by date.

An even better option is to say, if there are x days between the ship-by and deliver-by date, select this service/rate shopper rule, which could be executed through the automation rules. 

[numan61]

@CaraAdmin 

Can you also answer this question

https://community.shipstation.com/t5/Stores-Carriers-and-Other/Use-quot-Deliver-By-quot-Date-as-Crit...

[CaraAdmin]

Hello @numan61!

Thank you for reaching out! I'm working on getting an experienced support agent in touch today. Our support team must thoroughly investigate this issue to determine if it requires escalation to our development team.

I apologize for not being able to provide a direct resolution myself—it looks like this one will need some deeper research.

Thank you so much for your patience—I genuinely appreciate it!

Happy Shipping!

-Cara

[CaraAdmin]

Hello @ShagTools!

We have great news! Our Deliver By Date feature is now live. When a customer selects a desired delivery date, this feature automatically searches for the cheapest shipping option to get the package there on time. It’s designed to help you keep your delivery promises while taking the manual work out of rate shopping.

To enable this, click Create or Edit a Rate Shopper rule and set the Transit Time dropdown to "Use Delivery By Date."

We’ve also linked our Help Center article with more details on using Rate Shopper and selecting the lowest rate—check it out to get started! If you need further assistance, please feel free to contact support@shipstation.com. 

Happy Shipping!

-Cara

 

[numan61]

Deliver by date on Amazon and ShipStation does not match due to time zone, That is why "Deliver by" in Rate Shopper does not work properly.

I thought you fixed that.

[CaraAdmin]

Hello @numan61!

Thank you for bringing this to our attention. Our development team is actively working through some of the current issues related to the Deliver By Date functionality in the Rate Shopper feature.

We appreciate your patience as improvements are being made, and we’ll be sure to share any updates as they become available!

As soon as a resolution is found, I will update the community! 

Happy Shipping!

-Cara

[ShagTools]

@numan61 I'm glad you mentioned that it still doesn't work properly. For $150/month, that's a hefty price for this feature, glad I didn't bite the bullet to see if its working as intended yet. 

Its already frustrating that we have to remember that the amazon deliver-by date is actually the day before due to time zone differences while manually reviewing rates and transit times. This seems like a really simple fix, where all that has to be done is NOT convert the Amazon delivery time to the timezone on the Shipstation account, that way it doesn't start showing us a delivery date & timestamp of 2am.