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Needs Assistance: Email a customer's label to a second customer for mailing.

Manager-Erin
Community Manager
Community Manager

Originally posted by Diana Dwyer

 

Somehow Customer A's package did not get mailed to her.  Instead, Customer B's package was sent to Customer A. Customer A will gladly forward the package onto Customer B if I can email her a label.

 

Is there a way to send Customer A a label for Customer B's package via email when we have only Customer B's info available for the package?  I am perplexed as to what to change to make this happen.

 

Thanks for any help available.

1 REPLY 1

Bobby_M
Contributor

This is obviously an old post but in the spirit of community finding value, here's how we do it. We create additional warehouse/ship from entries in the admin area. You need to do that for both customers that have been criss-cross shipped (we've even done it between 3 parties when things get really wild).

 

So, now you go into customer A's order and create a return. Select Customer B as the recipient (from the dropdown). Do the same but in reverse for the other order.