Discussions

Hello all, When our NetSuite connector tries to import an order with a fractional quantity line item, ShipStation throws this error: An error occurred attempting to update orders: Input string '1.5' is not a valid integer. Path 'sales_orders[26].requested_fulfillments[0].items[0].quantity', line 1, position 39789. I understand the error and what causes it. What I don't understand is why, instead of just not importing that order, the entire connection breaks. Even after I manually fulfill the problem order in NetSuite, which should remove it from the queue, the connection stays broken.  Unfortunately, orders with fractional quantities do sometimes slip through, so I'd like to know how I can easily clear the error when that happens. I don't need to import the problem orders into ShipStation at all, I just need to connection to not stay broken forever after that happens.  Thanks in advance!

Pretty obvious bug 

Hi all - We have multiple Shopify stores connected to our ShipStation account.  Is there a way to restrict who can see what store?  For example, we need person A to see Store 1 only and person B to see Store 2 only, but I want to be able to see Stores 1 and 2.  If this has been posted before, I was not able to find it so I apologize for any duplicationAny help is greatly appreciated!  

I know this gets periodically mentioned and/or requested... I just can't get over the shear lack of customizations to the picklist. For us, the biggest single thing that would make life way better would be: Being able to have larger image thumbnails. It should be doable without changing the list in basically any major way, as there is ~20 pixels of negative space all around the images... Our items are very visual and using that padding to double the image size would be amazing for us and I imagine we aren't alone here. Nevermind, how helpful it would be for new pickers, and those with bad eyesight etc... Simple sizing to "fit" or "fill" space or a "medium" "large" or "maximum" for image and also text info would be a game changer. If the list was super tight with no extra padding anywhere, I would at least know it was about ruthless space efficiency... But this isn't efficient, it's downright sloppy with space as is adding design insult to design injury.Or does shipstation really t

Howdy Shippers,To those using the new pick to tote feature, how are you all finding it?Any tips would be grand!One thing I have noticed is the product images are not showing on the screen.CheersSR

Currently, any SKU that is active in ShipStation Inventory syncs to *all* marketplaces selected as targets in the Inventory Sync add-on, regardless of the listing’s status on the marketplace itself.The problem: this causes "deactivated” or “closed” listings on marketplaces to be automatically reactivated or relisted.Proposed solution:The listing status on the marketplace should take priority over the stock update push.If a listing is closed, inactive, or archived, ShipStation should not push inventory to it.Example:We had to close a listing on Amazon US and deactivate it on Etsy because we currently can’t ship that product to the US from our home country. However, we still sell the same SKU on Amazon Canada and on our own website, so we have active inventory for it in ShipStation.Here’s what happens now:1. Someone buys the item on Amazon Canada (merchant fulfilled).2. ShipStation reduces stock accordingly.3. ShipStation then syncs the updated inventory to all connected sales channels —

I have a published a shipengine connect app, I have a carrier that is not listed in shipstation.How can I add that carrier in shipstation. Currently I am in https://ship-devss111.sslocal.com/.Please tell what I need to do for that.

URGENT FIX PLEASE! This is a feature request but wanting you to fix what's not working. Our fulfillment center needs to sort and print our shipping labels by BUYER and the option shows available for them to do. However, when the labels print, it ignores the sort by BUYER and prints them by Order. Making their fulfillment packaging match up a nightmare! We are a season Christmas business and you are affecting us, them and our customer at this point! Very upset and frustrating! 

Canada post has a special partnership they launched with Zonos for tariff/duty collection in order to offer a DDP service. We have an account with Zonos through* Canada Post, and the Declaration ID that Zonos returns to canada post is all done in the Snap Ship program with Canada Post. Currently, Shipstation is not using this part of Canada Post's API.  My question, is this: Is it on the road map for Shipstation to support this new API feature with Canada Post for US shipments? *Please note this is different than us having a full fledged zonos account - this is something that was introduced in response to the de minimis removal in the US on August 29th 2025 We currently are unable to use Shipstation for any shipment to the US with Canada Post, instead having to use Canada Post directly. They do have a functioning API to talk to Zonos and generate the declaration ID. We'd like to be able to complete this process in Shipstation.   

Many other shipping solution providers like shipstation already have EDI sycn solution for Amazon Vednor Central direct fullfilment ordersmany even provide solutions to help you sync your vendor central account with shipstation through there software, but shipstation to this day has no solution. Sad

It would be helpful if there was an integration for woocommerce that would allow for customers to get a more accurate shipping quote prior to payment.   Once they are ready to checkout the widget query a shipstation account to determine the size specifications and weight of each product, then select a box size (from a list of boxes the we have set as "available") that would be compatible with the total number of products selected. Once the box is selected the total weight of the box could be summed. Using the total weight and box size plus the delivery zip code a shipping quote could be given live prior to the order being placed. 

WooCommerce accounts for more than 30% of all E-Commerce Stores. Why is there still not a plug-and-play live shipping rate integration? I've seen previous posts, but it's time that those who require these features are given what they ask for. You gave it for shopify, and Shippo gives it for Wix. You don't realize the convenience this would serve to those who appreciate your platform and use woocommerce. God Bless. 

We use Cin7 as our selling channel and the invoice number in Cin7 comes through as the order number in ShipStation. It would be great to add a feature that allows us to pick what field in Cin7 should be used at the order number in ShipStation.

Today we had an issue with a shipment. It was an order that was shipped on October 21st via USPS, however the Post Office never scanned it in. Because there was no scan we couldn't make an insurance claim, and we had to refund the customer for the order as there was no replacement unit available.Autorefund voided the label today--which is fine--but then Shipstation kicked the order right back into 'awaiting shipment'. The label was printed with todays order batch. Thankfully we didn't have the product available to fulfill the order, however if we did, then this order would have shipped to the customer when they had already been refunded.Ideally if 'autorefund' voids a label, it does NOT send the order back to shipping 4 weeks later. It remains 'shipped' within Shipstation.

This past week there appears to have been a change to shipping status for returns.Previously, "In Transit" meant that the package had been scanned by the carrier and not yet delivered. About a week ago that seems to have changed because I have a number of return packages where the return label was created (I run a rental service and send the return label with the item), and the shipping status shows "In Transit" the truck icon.This is not helpful because I previously relied on the status to indicate who had not yet "put the package in the mail". Now all packages (other than delivered) show "In Transit", so I have to check the individual USPS tracking to see if just the label had been created or if it had actually been scanned.I have sent several messages to support about this change in behavior, along with screenshots and tracking links to illustrate the issue, and they have been unhelpful in just spitting back the standard definition of "unknown" and "in transit" which is contradicted

I'm struggling to understand the implementation of this new duties and taxes feature for DDP shipments. Every quote to the UK so far overwhelmingly exceeds the appx 20% in VAT we would otherwise get billed. Moreover, how are we even supposed to get our entry forms (like C79s for the UK) to file for input tax credits on tax returns?According to the bot, the only way to do that is by using our own carrier accounts, in which case it makes sense just to cancel ShipStation and go back to UPS WorldShip...

Hey everyone, @CaraAdmin I'm having a problem where the "description of goods" field is getting cut off when I print my customs forms. I need to print commercial invoices for some countries that don't accept EDI.Here are my questions:Is the same character limit applying to the UPS EDI data transmission?What is the official character limit for both the printed form and the EDI field?Is there a known fix or workaround for this printing issue?Thanks for the help, appreciate it! 

If there's not enough postage funds in my account for the remaining outgoing orders, I receive an insufficient funds notification and ShipStation won't print the remaining needed postage.  I currently need to manually replenish funds and then go back to Orders to print the remaining labels. What should happen is if I have Auto-replenish checked it should replenish automatically so I can complete the batch of labels without needing to manually do it.

Shipstation Customer Service does not respond once you submit your issue. I have a ticket open for over a week and they do not reply to the emails nor does the chat function work. Not even a confirmation that they are working on the issue we just get ignored. HORRIBLE CUSTOMER SERVICE. I am emailing everyday until I get an answer, but at this point we are going to take our business elsewhere. Never seen customer service this bad.

I do not have any use for an AI assistant in ShipStation. The huge green gear is very distracting and sits directly over the create label button. How do I disable this feature?Thanks. 

I'm getting this error for an imported order:Reference field 1 exceeds max character limit (max length 50)Which line in an order is the reference field?  There are no custom or other fields in this order, and there aren't in the upload.  I use this upload all the time and don't normally have this issue.The 3 custom fields are blank. (I even put text in them and erased them in case they somehow had uploaded data).None of the address lines or email field are over 30 characters.Any idea what is causing this error?  Thanks!(Edit:  I copied the address and manually created a new order.  Literally just the address and customs field.  Nothing over 30 characters.  Still getting the same error)

I operate a 3PL warehouse and use ShipStation as a WMS. When I create shipping labels for my customers’ orders, I use different types of shipping boxes depending on their needs.I would like to scan the box barcode during order fulfillment and have ShipStation generate a report showing which boxes were used and how many were used for each specific customer.This would allow me to easily invoice customers for packaging materials based on actual usage.This feature would be extremely valuable for 3PL warehouses that rely on ShipStation as their WMS.

So if I read this right, Ship Station is charging me 30% per label to use Refund Assist? Shouldn't that be a feature that SS provides in it's platform? Just another gouge....

I'm suggesting a new feature that would be most helpful.  I would love to be able to pull a report on all orders that have not been shipped yet.  For instance, in my situation, I would love to know how many of each product sold that I have left to get filled and shipped out.   

Hello. Recently, our ShipStation was updated, and they changed the layout for shopping shipping rates. Ours used to show all the shipping rates and had them listed in ascending order. So once the rates load, we normally choose one of the top options unless we need to use a specific shipping service. Now with the new update, there is a "Fastest" and "Cheapest" option that has automatically been added to the list. It takes longer to pop up on the screen and slows down processing orders. I can't find how to disable this new function in settings, and I would like to find a solution. Thanks for any help!