Discussions

Hi there. I'm new to Shipstation and am having some issues printing to my wireless Rollo printer from my MacBook. While I understand that Rollo is not officially supported by Shipstation, I do know that there are people who successfully use the two together. When I try to print a label from my Rollo, the label image turns out small and is printed sideways. I have gone into Printer Settings in Shipstation and ensured that 4x6 is selected. I have also gone into my CUPS on my MacBook and made sure that setting is also set to 4x6. I have tried printing from both Safari and Chrome and the issue still happens. Any suggestions? Thanks!

So im new to SS and just trying to get everything set correctly and seem to have an issue with ebay and specifically the amount of tax on ebay sales not coming through to SS.This i understand is due to ebay only including tax figures for international sales not domestic. So how do you other sellers make the edited packing slip / invoice fudge thing work ( still trying to get my head around why SS dont have proper invoice templates ?)Any ideas or solutions appreciated, regards Scott 

Has anyone else noticed that the USPS tracking number assigned to the label has already been used?  

We are not yet set up with a UK VAT tax code... I am quite sure many other businesses have not made it through this extremely difficult process yet either. I see that you can now prepay a flat fee for Canada with First Class Mail. I am HOPING that there will be a similar option for the UK at some point soon?  Here is info on this vat tax that is to be paid:  For goods imported into the UK in consignments not exceeding £135 in value, VAT is now charged at the point-of-sale (i.e. during checkout) instead of at the point of importation. For the purposes of this policy, a consignment is a group of goods delivered to a person, in this case your customer. Additionally, the Low-Value Consignment Relief went away. This rule previously exempted goods valued at £15 or less.  The seller may pay the import VAT (and duties) on clearance and reclaim if they have a UK VAT number. Alternatively, the seller may opt to have their customer pay at customs. Only the owner

The error I get is "this label can't be downloaded. I did ALL of the troubleshooting suggestions. It will not print or download and the issue is NOT my dymo. I was so fed up that I decided to try a different order and had no issues. I was able to purchase and print 3 labels for different orders before it happened again. Whyyyyyy?! When I try to just download the PDF it doesn't actually show me the label. It's just black.

Hi All,I use shipstation to manage the orders from our different marketplaces and the different carrier companies we work with.I ran into an issue with DPD (carrier). DPD labels printed through Shipstation are on different size from the standards that I purchase from DPD app itself. (and we only have one printer for DPD which means everytime we get an shipment through shipstation we need to change the label sizes...and is time consuming).I have tried printing the packing slip from Shipstation with the barcode order.Then generate the label from shipstations (Without printing the label).Since shipstation and DPD are integrated, I can see that shipment on DPD App.The issue here is: I tried to scan the barcode from the packing slip from shipstation on DPD app, the scanning function, and it does bring the order number. (even that I can see the shipment on DPD) It will be perfect if this can be read because my packing team will be able to scan the barcode and the ready to print the labe

I feel like the return portal overall could be bolstered up a bit with more conditional/ custom rules for returns in the returns settings themselves but one of the biggest requests I get related to returns aren't from customers themselves but our shipping/ receiving department. It would be great to have customers print out a return slip in addition to the return label to give context of what is being returned and why, information present within shipstation already. This way whoever is receiving a return has immediate context and can process more efficiently. Right now the only real identifier of a return is locating the original order number on the return label or referencing the customer name, but labels often arrive pretty marred and sometimes are unreadable.

 This has been an issue since day 1 of integration.

FedEx Canada has upgraded its International Priority Services.  ShipStation has not updated its system consequently FedEx International Priority First and FedEx International Priority are the only 2 services that appear when there are now 3 service offerings.  Because ShipStation hasn't updated its codes/mapping my discounts are not being applied (my discounts are applied on all the other service offerings); ShipStation has reverted to showing the tariff rates for International Priority services.

Wondering if it's possible to create return labels for addresses outside of your companies country. This would be a very helpful tool for ecommerce companies selling to international destinations!  Any tips and tricks would be much appreciated 🙂

On the new version I have to mark an order paid before I can calculate shipping. I offer repair service and many of my orders are not paid in advance. Unfortunately these types of orders often need adjustments including shipping costs.  In the old version I could easily do this but now the shipping area is hidden until it's marked as paid. I suggest hiding the Create + Print button instead of the entire section. As it is now I have to leave the order to use the calculator and have to enter the shipping details by hand from a paper copy of the ship-to address. 

I am trying to do the End of Day steps and close my shipments, but it keeps timing out. I've tried different dates, one at a time, nothing works.

anyone getting this when making labels?

If I am telling a customer service representative about an issue and it's not something that can be solved now, they should be able to log this product request, I shouldn't have to waste more time coming here and telling ShipStation for a second time what I'm looking for

We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth from quoting to labeling to billing causes small packages to be up charged from 1 lbs to 2 kg.mall other carriers are labeling and billing without issue.

eBay is now allowing customers to prepay their VAT tax. The way they communicate this is by adding a special code to line 3 of the customer's address and a note that says "Paid: Code xxxxx" The trouble is, Ship Station won't import that info so our customers are being double taxed. Ship Station has confirmed several times to me that there are no plans to have this critical info pulled in and they're just ignored the issue and wont' even acknowledge it. They just continue to ignore me and close any cases I open. Even in chat they won't touch the issue so something is going on behind the scenes. It seems like it would be SO SIMPLE to pull in the line 3 address data.  I can't be the only one with this problem. As of now, our only option is to manually scan every order on eBay and manually edit them (hopefully) before the order gets shipped. Does anyone have a better workaround for this problem? We may leave for a competitor due to the fact that it's a major issue and we've just

Hi,Question regarding the new European Union VAT requirements. I have a buyer on eBay who purchased several item that I am combining in shipment. eBay has collected VAT as the buyer is in  Italy and each item is under $150 euros.In order details, eBay provides confirmation that VAT was paid in the following format:Tax Details: VAT Paid: IOSS ID: IM (followed by 10 digit number) Where can I input this IOSS ID in ship station to ensure that the buyer is not charged VAT / Tax twice? Or is this automatically associated as my Ship Station account is linked with eBay?Thanks in advance,Michael

Noticed a bug. If you have for example 100 products in the products section and you want to delete them all. You can only deactivate / delete 49 of them. 50 does nothing.  Once deactivated / deleted, you then need to do 24 out of the remaining 50. and so on.  Quite annoying. 

We have inquired with ShipStation if it is possible to have both Canada Post and USPS/Stamps.com in a singular Shopify website that caters to both Canada and USA orders/customers. Unfortunately, this is NOT available. Currently, their carrier integrations are specific to account 'home country'.  As an alternative, we could at least have 1 Shopify website is to 2 or more ShipStation accounts. This is a temporary alternative (bandaid solution) but would have been greater if ShipSation is able to allow more global carriers in one Shopify account in view of both the app optimization and process efficiency. Because we're Canadian, proximity- and logistically- speaking, we can most definitely send out orders/packages outside of usual Canada Post and UPS options via another 3rd party provider.  Nonetheless, the alternative option is a relief! Just looking forward to the availability of these carrier integrations settings. Hoping this is of help! Thx

I have orders that are shipped via Courier with my linked carrier account but I also have other orders that I simply add a postage stamp and deliver via standard post. When I want to bulk mark the stamped orders as 'Shipped' it is mandatory to add a carrier to each order. I have just been setting this carrier as 'other' as the only options available here are the courier services. So I don't have to always manually add this 'other' carrier option every time, I would like to add an automation that sets these particular orders to have the carrier set to 'other' on import. Though in automations when I select to add an action of 'Set Carrier/Service/Package' I am not presented the option to choose 'other' but instead only the options given to me through my linked courier account. I would like to be able to add a carrier option of 'other' through automations please.

How I can track a fraudulent movement in my ShipStation account?Today early morning, an order has been changed of the shipping address and one of my users did this change. I need to know the location from this movement, exist any option to do that?I researched about this and I can see the date and time info of the movement but I want to know the location also. What I can do?

After upgrading macOS to v12.01, all of my printers and scales are still installed and working. But, upon opening ShipStation Connect it will would longer show any printers or scales that a present in macOS.  To trouble shoot,  removed ShipStation Connect and reinstalled it. Now when I launch ShipStation Connect from my application folder, the app opens and then immeditally closes.  Just wondering if anyone else is experiencing this issue?

So just on a trial period with SSand i just cant get my head around why there isnt an Invoice produced for each sale.Other shipping management solutions i have used have done so as standardReceive order from channel - allocate shipping method- print label- print invoice - dispatchHow do you other business users deal with the invoice part.Ive edited the Packing slip but cant generate an individual invoice number so is not legally usable as a tax document.#Any suggestions very much appreciatedRegards Scott

More of a complaint than a topic.This week international labels started printing sideways and cut off. I discussed this with support, had to jump through the usual pointless hoops, clearing cache, cookies etc another wasted 45 minutes. Turns out it's a major issue for Endicia users and they are "working on it" .It's now three full days later with no update or resolution. We've been using Shipstation for years, I think around 7. Their updates before the holidays this year have made it harder to use and annoying bugs make the process slower. Anyone else experiencing this label bug?   

I have found 2 bugs with the Loomis Express Integration.  The first is that I cannot void a label that has been created. I get the following error The second is the rate calculator does not work. I have attached a picture of that as well.