Discussions

HiIt would be great if you could add a “Skip Item” option that allows users to temporarily bypass an item during picking and return to it later. Having the flexibility to continue picking without interruption would be a valuable enhancement for many users.Specifically:The need for a “Skip” or “Mark as Unavailable” button during pickingThe ability to revisit skipped items before completing the pickThe potential impact on workflow efficiency and user experiencehaving a list of all unavailable items so the office can reorder tham etc.

When using the Carrier UPS there is an export option in Worldship (the UPS label printing program) that allows a flags to be set ISC (International Special Commodity Certificate) and Special Exception. Is it possible to update shipstation to allow these setting to be set?This allows me to export special items that I have a contract with UPS that allows this type of export.ThanksFrank

Hi, how to get the costs ShipStation calculates to go to Squarespace to charge the customer the total costs of shipping and insurance.  Today, only the shipping costs are being charged within Squarespace even though I have it configured to calculate. I'm being charged the insurance costs on top of the shipping.

I'm trying to connect ShipStation with Clickfunnels. All setting has been done (create integration, API, etc), but still not connected. 1. Got this error message in the store activity log:An error occurred attempting to update orders: Could not find file '\\s-n-fs01.sslocal.com\ShipStation\Import\7039580\bbd18170-7460-461e-9dd2-b50dd111089e.xsd'.Can anyone tell me what that means?2. There's a red exclamation mark in my STORE STATUS. (see attached).Any idea what that means?Any help would be appreciated. 

More services being reduced and the costs going up!How is ParcelGuard when it comes to actually getting paid for a claim? Any first hand experiences good and bad? Cheaper isn't always better when it comes to insurance.

We ship out a lot of Amazon packages each week, about 2,000. We have been shipping everything on Veeqo. They have a few things that make shipping a bit more simple. I was hoping we could get these features added to ShipStation so we can return to using you as our primary shipping resource. These features are listed below.1) Sync and pull orders from Amazon more often. Veeqo updates the orders roughly once a minute, while ShipStation can take upwards of 2 hours.2) Ship-by dates. On Veeqo, each shipping service shows what day the package will be delivered, and shows if it will be delivered on time according to Amazon's requirements. These dates are color-coded and help keep our staff from making mistakes that could jeopardize the health of our Amazon page.If you have any questions please let me know.

Hi, we are based in the UK and have had trouble over the last week with shipstation connect. It is not working, cannot find the printer, won't start at all or when we did finally get it to work today the labels it was printing were tiny (nothing changed in the settings and have checked all sizing).We know the Amazon outage earlier this week had an effect however Shipstation claimed yesterday that this was no longer an issue and the problems were due to something our side.We cannot get hold of shipstation today (still waiting for a reply) and have done everything we can think of (restart, uninstall and reinstall shipstation connect, and the printer etc etc)Is anyone else have the same issue?

Hello,Shopify just added the Bin name to its products.  Does anyone know how we can added to the packing list? 

Currently Shipstation has a dropdown for selecting Customs Declaration "Select Contents" with the following options:MerchandiseDocumentsGiftsReturned GoodsSampleI'm not sure if these are different per carrier, but that list shows in our account and we use Australia Post.What we're after is another option:OtherWhich then shows an additional text field where the package contents can be input.This is so we can meet the needs of international orders which require specific narration here for their "Reason for Export" information. Australia Post has this "Other" option, but it's currently unusable by Shipstation it seems due to this lack of option in the interface.  

I’m currently integrating ShipStation’s API into our ERP system and have run into an issue while working with the Fulfillments API.To create a fulfillment, I understand that I need three main parameters:trackingNumbercarrierCodeshipmentIdI already have the tracking number and carrier, but I’m unable to find the shipment ID.According to the ShipStation API documentation:The shipmentId should be available in the Order API response. However, I don’t see it there — I’ve checked the order details endpoint (`/orders/{orderId}`) and also /orders?orderNumber=XXXX.Another section mentions that I can retrieve it using the Fulfillment endpoint (/fulfillments?orderNumber=XXX). But when I call that endpoint, I get a 200 response with an empty list in the data.I’ve double-checked the order number and even tried multiple test cases, but still no luck.Has anyone faced this issue before or can confirm the correct way to obtain the shipmentId for a given order?Is there any specific condition (like order

Hello,It would be useful to have an option to have the line item details for each product show on the scan to print screen when you have scanned an order.Thanks,Mark 

Please add Sendle Express to Shipstaion for Canada.

When we ship $0 international warranty orders we need to add the following statement.“No commercial value. Total value for customs purposes only.”Currently, in the customs declaration section there is not an option for a note. Can we add a drop down option under Select Contents to for Warranty that will automatically include this note.

When I go to FedEx account to add shipments there is an option to service options where you can select or choose "Hold at location" this feature is not available under " Other Shipping Options" for FedEx on shipstation.How can I use HOLD AT LOCATION option? Thanks 

Hello! anyone else having issues with Shipstation today!Error Details Request failed with status code 504. Url was /seller

Our fulfillment center is really needing to sort by SKU and then order, but ShipStation doesn't allow tier sorting which is making their job hard when it comes to packing orders. This is VERY much needed ASAP as we are a Christmas Business about to ramp up. This would make them MUCH more efficient with helping their workflow. 

Hello!In Shopify there are order discount codes applied to customer orders.  However, I don't see these discounts on the orders as they import into ShipStation. I only see the amount ordered, and the amount paid. The amount Paid appears to include the discounted amount.Is there a discount field in ShipStation to match what the Discount code is in Shopify?This would be a great feature moving forward.

Does anyone know if Shipstation is going to fix or has fixed the carrier pass through for USPS Priority and UISPS Ground Advantage? I have now stopped using Ship Station for daily shipments.USPS direct is a few dollars cheaper, I do not have to use Shipsurance , plus I do not pay a membership fee to USPS.I am thinking of dropping my Shipstation account. 

I've been having trouble with shipments to customers in Mexico.  They are being returned with the box saying "Unclaimed" (in Spanish of course).  In researching this, I found this article:https://www.usglobalmail.com/helps/mexico-import-requirements-update/Seems like Mexico is requiring that any Mexican national has to have their RFC and CURP numbers on the shipment in order to take deliver of a shipment from outside the country.These are basically tax ids, but broader.  It would be nice if ShipStation supported adding these numbers to the order.  Currently, recipient tax ids are supported, but these are not listed as a type.  Also, I actually tried to enter them on an order for a customer, and just select TIN, and SSN, as this is kind of what they are.  I received an error saying Stamps.com does not support recipient tax ids.So, even if the Types were supported, there seems to be a problem on the Stamps.com side of things.This is really needed as a featur

Has anyone else been told that they are going through a system “issue” and they can’t access your account due to it , so in return they can’t help solve your issue ?? I have and I’m FURIOUS!! I just need them to pull up one label manifest showing that the label was paid for and send it to USPS so that my package can continue on its journey and they claim they can’t even do that !  So many people are having issues with shipstation ! I recommend NEVER using this company again because I most certainly will not . I will be taking this issue to court due to their negligence and loss of my package with usps because without that label manifest , usps has said that they will not release my package and it will become property of usps. 

Sorting by the ON HAND column would be very useful. We can sort most of the columns currently in the Product list, why not this one? 

I'm having issues where my checkout will only display one or the other (USPS or UPS) for customers depending on their region with Live Rates on. Some of my customers simply don't like USPS or don't have UPS deliver their packages correctly to their addresses.I think there should be a way for all Live Rate services be available EVEN IF one is cheaper than the other. I can not think of a single downside to giving a customer more options when choosing shipping at checkout!Has anyone found a workaround for this issue or having a similar problem?

I would like a way to back up all automation rules. Priroity list from top to bottom, names, and how each rule was set up in case of data loss.

We need a way for those returns that are outstanding to be marked as received AND stick in the received tab. Currently, when you mark outstanding returns as shipped, they move to the received tab; however, they move back to outstanding as their status gets updated.Making them stick as received would help our business keep a better track of when the return was dropped off, rather than watching it update to delivered. 

Can't login today, great stuff. Or contact anyone for help. "Timed out while persisting metadata."