Discussions

I am new here and learning now to get my Wix store integrated with Shipstation.Wondering if people have some thoughts on how to implement this...My Wix Store has an item Product A that can be purchased.  Product A has to be shipped as two items - Box 1 and Box 2.  Box 1 has a weight of 22 lbs that is a collection of a few items.  Box 2 has a weight of 5 lbs.  Box 2 could be purchased separately in my store.  The idea of Product A - it is a combo pack of a few items available on my store that could be purchased individually...but if bought as a combo pack, the customer saves $.I need to ensure shipping is calculated properly on my Wix store for the two boxes during checkout.I have both the Bundle and Auto-split enabled.  I was working with support on this.  We have a Bundle created for Product A with its own SKU.  Product A is a bundle of two SKUs within ShipStation. The testing we have done by creating a manual order for Product A, it is cre

Please rethink how 2FA is done. Remote work stations do not have access to emails, and are therefore disrupted. Surely there is a better way?

I’m not sure if other Etsy sellers in Canada or other countries are experiencing this issue. Every time we ship with Shipstation we are losing money. The fee that Etsy is taking from the customer is lower then what Shipstation’s UPS is charging.for exampleon Etsy a client was charged $ 16.87 in shipping and Shipstation ups charged 18.91 leaving a small business out -2.04. plus Etsy takes a sales tax from the state the item is purchased from but Shipstation is showing it as a duty which isn’t right because it looks like Etsy collected more money then it did for the shipping fees.There use to be a way to offset this on Etsy by adding a handling fee, but has of March 17 without any communication this feature was taken away.As partners Etsy and Shipstation , these two companies need to work together so small businesses aren’t losing money or having to increase product prices. 

UPS ground saver currently does not show up in the rate browser when you are using your own UPS account. Support has confirmed that this is a short coming of Shipstation. This is a basic feature of any shipping software and should be resolved quickly. I should be able to see all the available rates from all my UPS accounts. I can manually select it in the service selection, so it's available, it just doesn't show up in the rate browser. This makes it an extra step if I want to use Ground saver to ship.

We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a ton of people griping about the same issue. It would be great if ship station would allow for shipping of net 7 and 14 orders from shopify without payment.  Its very disappointing that this issue has not been fixed for 8 years. https://community.shipstation.com/t5/Orders-Shipment-Management/Allow-shipment-of-unpaid-orders/idi-p/8030#comments

HiWhy is "Total Paid" $0.00 for Walmart orders?Why is it not the same like Amazon and eBay? @AdminCara 

I would like to be able to print my packing slips without allocating inventory. I realize it might be nice for some workflows to automate this, but having the option to turn this off and have the inventory allocate at time of shipping would be nice. We sometimes need to print the packing slips first because we make items to order. The Shipstation inventory has a lot of potential but this change would be helpful. Thanks! 

  Great news, ShipStation Community —starting today, ShipStation now accepts Pay by Bank(ACH) as a payment option for purchasing shipping labels! We're excited to offer more flexibility and convenience for your shipping needs. Please enjoy this short video that shows how this new payment method will work for you and our Help Center article on How to Add and Manage Payment Methods for ShipStation.    We appreciate all your patience and persistence as we worked on this feature!   If you have any questions, please feel free to reach out to support@shipstation.com.    Happy Shipping!   -Cara  

I would like to request the implementation of barcode functionality for product bundles. Specifically, when a bundle barcode is scanned using the Scan to Verify feature, the system should automatically verify all individual products contained within that bundle.Currently, even after a bundle is created, each item within it must still be scanned separately during the verification process. This defeats the purpose of bundling, which is meant to streamline workflows and improve efficiency. By enabling bundle barcode verification, users can significantly save time and reduce manual effort.This feature would enhance the overall usability of the bundling functionality and better align with the intended benefits of bundling products in the first place.

Hi,We would like to request an enhancement to the ORDER tab by including the order time alongside the existing order date column. Order time is a crucial data point for various aspects of order management, particularly for fulfillment processes, as most order fulfillment software pulls both date and time from sales channels.We believe this would be a valuable addition and shouldn't be too complex for the technical team to implement. Please let us know if this can be accommodated.Looking forward to your response.

Is anyone else dealing with insanely slow claim payments when UPS sends them through ShipStation?Our experience has been beyond frustrating, and based on what we've seen, ShipStation doesn’t seem to care about fixing the issue.Here’s what happened:UPS confirmed sending ShipStation payments for four lost package claims on February 11, 2025.Today is March 26, 2025 – 31 business days later – and we still have not received our credit.ShipStation originally stated that claims would be processed within 30 business days, meaning the absolute deadline is March 25, 2025.Yet, every time we ask for an update, we get generic, vague responses and are told to keep waiting.When we first reached out, ShipStation support even denied having any record of the claims, despite us having prior confirmation that UPS had sent them. After multiple follow-ups, they finally acknowledged receiving the payments but then dropped this gem:“This process for posting the credit on the account can take up to 6 weeks or

Can you please provide support for LTL Carriers, there are many good ones that would be very beneficial such as: R+L, XPO, ABF Freight and so on. This is a critical aspect of shipping as the rates on ShipStation are way too expensive.

We use Custom Packages for box dimensions when we ship.  However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate.   We have to type our box dimensions in manually.  My shipping staff whine about trying to remember box dimensions.  Is there any what for the customer package box dimensions to populate in the Multi-Package Shipment screen?  Is there a setting I do not know about? Thank you, Deanna 

Hi,  Can someone please help me? I wanted to add a USPS by Stamps carrier on our ShipStation account. I tried the below, however I cannot see "United States Postal Service by Stamps.com" on the tile list the same as the one on the tutorial. I tried to reach out to ShipStation chat support but the guy said I need to contact Stamps about this. I think what he said to me doesn't make sense why will I ask Stamps if the problem is in ShipStation and I haven't started the connection yet because USPS by Stamps is not on the tile list in the first place. I am currently lost, can someone provide insights or clarity? Thank you!Connect a Stamps.com account to ShipStationhttps://help.shipstation.com/hc/en-us/articles/360026142111-Stamps-com#UUID-fa8694f0-0acf-f556-fc87-c993d916ed95_UUID-0df91fbf-70ea-e8e3-cd13-bf903e4a6265

This is likely a simple question, however we were unable to identify an unequivocal answer in the online documentation.  If we were to use the Purchase Label POST request and indicate that (a) we want the label back in ZPL format and (b) want the label returned inline in the response, in what field is the encoded label data returned?  Can it be confirmed that it would be in the label_download field in the "zpl" field presented as described on the Download Labels page as a Data URI within the "href" field?  We assume so, but would much rather not have to assume.Thanks!

Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!

When i select Orders-Shipped-Other actions and export orders. I can not get cost amount. For some of my orders it gets the value but most of them comes null.

I made no changes to anything I'm doing at all. Added nothing, changed nothing and have been using ShipStation for years. Today, out of no where a segement of orders were all doubled across multiple shops. It looks like it was for a period of time and presumably ShipStation caught it. Glad I caught this! Frustrated it happened.

I would like to be able to automate the use of a specific UPS account that is NOT the ShipStation UPS, nor the default UPS account. I have a few customers' UPS accounts integrated and cannot automate the use of a specific customer orders.

I would love to have the option to filter or sort by premium programs. I can see them in the columns but there's no filter or sort option.

Hello,I have read through the article below that states "ShipStation now gives you the ability to track committed inventory," but I have been unable to find where and how this function works. How do I use this feature? Can it be automated to commit inventory once an order has been created/imported?Not having to manually allocate inventory for orders Awaiting Shipment would be great! Thank you.https://help.shipstation.com/hc/en-us/articles/27712109208603-Committed-Inventory#:~:text=ShipStation%20now%20gives%20you%20the,to%20fulfill%20all%20active%20orders.&text=Committed-,The%20quantity%20of%20an%20SKU%20necessary%20to%20fulfill%20all%20active,Shipment%20and%20Rejected%20Fulfillment%20statuses.

Looking to have the Packing Slip mapping corrected to show the Weight on the packing slip as the per item/per case weight.  Today it tallies the total weight per sku based on how many of the sku was purchased.  I am looking to show the per unit weight instead

Can we PLEASE edit the Reasons for Return already?People have been asking for years!It would really benefit us, the businesses supporting ShipStation and help us to look more efficient to our customers. Right now, they don't make sense for my business and customers constantly ask for exchanges which we cannot offer. Thank you. 

I need to show the Site Order ID on my labels to comply with the channels I work with. Right now the Site Order ID # is not integrating into ship station and I have to do it manually. Only the Rithum Order ID# is being pulled. But in addition to this, each channel has their own PO# that needs to show on the labels.

We have a client that already has their Shopify store and they sell beverages with their Shipstation account connected to it. We will provide and fulfill their Apparel Merch that would also be sold on their Shopify. Can we connect our shipstation account and set it up so we only receive the apparel orders and they only receive the beverage ones?thanks!