Discussions

When we were on WooCommerce, the shipment items description field in ShipStation would populate with the variant names from the product, but with Shopify, it just has an hc_default: number that doesn't seem to even correspond with anything I can find in Shopify.Am I missing something here? Is there a way to make this description field useful?

We're having some issues with the Amazon integration. We can't import orders from our Amazon.ca or Amazon.com stores. We get the "Error 429". Too Many Requests.Our orders stopped coming in yesterday around 1PM (Eastern Time). We thought this would come back after a few minutes/hours but it did not. We're 15 hours in and we're still not able to import our orders. We tried:Reconnecting both our stores through Shipstation (old and new versions)Re-Authorize the app on AmazonWe contacted support yesterday but have not been able to get an answer.EDIT: This morning at 8:30 AM we were able to get SOME orders imported.Around 23 orders were imported out of the 110 that need to be shipped.No luck getting the other ones.Did anyone get this issue recently? Anything I missed that could be done to resolve the issue?We need to get those orders out the door today. Manually doing everthing is possible, but really the worst case scenario.Thank you!A.

We have had a number of fraudulent orders go through where the recipient will use a fake address, and then call UPS to have the shipment redirected to a UPS pickup facility where they show a fake ID and pick up the shipment.  We recently lost $6,000 on one of these scams (after telling UPS not to release the shipment, which they agreed to do and then released it anyway.  Sigh).The UPS online shipping website allows this option (but it's not in ShipStation):"Deliver only to the receiver's address (+$)Do not reroute for customer pickup at a UPS location."Has anyone found a way to automate this or somehow perform it in Shipstation?  Support doesn't seem to think it's possible.

Please add Spee-Dee Delivery as a shipping integration. It would be so convenient to ship all our orders out of one program (a lot of our orders ship to the midwest, so it's significantly cheaper to use Spee-Dee vs. other popular carriers).

I don't know which section for this.For three weeks I've asked for UPS Express Mini boxes to be added to the predefined list so they are billed appropriately by the carriers, but I was told that it actually has to be posted here. Please add UPS Express Mini boxes to the included sizes since it's a UPS provided box. 

So I just received a new hidden Global Post adjustment.I shipped an item to NZ from USA and was quoted $36.85 for 1lbs 9oz (rounded up to the nearest ounce).A few days later I was notified of a new charge from stamps.com to bring my balance back above zero. The adjustment service was GlobalPost Standard Int'l. They are saying that the package was actually 2 lbs. 1.5 oz. This is just not possible. I ship these all the time. Never has it even been close to 2lbs. I always weigh my packages using a shipping scale before labeling.The adjustment was for $9.74 so a bogus 26% increase in cost.  Be wary... it may be time to start looking for another shipment provider. If the cost was quoted this much, I would have gone with a different carrier. 

In our business, and I'm sure many others, we have daily requests to change elements of an order.  Shopify allows us to simply make the changes in the order.  However, these changes do not get recognized by Shipstation, which makes them useless.  I have read the articles in the Help Center, and it is possible to make changes to an address or add items, however removing an item does not work.  Unfortunately our order edits are usually deleting one sku and adding another so this doesn't work for us, or probably anyone else.  Shopify even has a help page for developers that shows them exactly how to improve this functionality but it seems Shipstation doesnt' care or think its a big enough deal.  

Hi I would like to suggest Shipstation should have integration for Zoey to push the updated inventory. Currently inventory support only amazon and Shopify

Hi All,A development point but would be great by carrier to have enhanced error messaging rather than just the code making it easier for users to rectify an issue.Specifically:- Field highlighting - where fields don’t meet the carriers criteria highlight the fields that fail when you select a carrier and package- Error messaging - where the field fails display an error message rather than just the error code 

For each shipment, it would be great to track and record the promised delivery date when the label is created, and then the actual delivery date so we can reconcile carrier's on-time performance, and choose carriers that are close to their actual promise and results.

Does anybody know if there's a way to create a template that consolidates all tracking numbers for USPS shipments that contain multiple packages in a single email notification based on the order?Currently, ShipStation sends multiple, nearly identical shipping notification emails to customers who's order contains multiple USPS packages.  The only difference being the tracking# and items contained within that shipment.  This tends to get confusing when there are many packages being sent out for a single order.I would like to be able to send a single shipping notification that contains a tracking number for each package that is shipped within a single order.  I've attached a crude example of what I'm looking for - any advice is appreciated.Thanks,Ryan

Not sure why?

SCAN - WORKFLOW - SCAN TO PRINTI would love to customize the section where it shows Shipment and number, Order and number, and Ship To with only City, State and Zip showing. I do not use the shipment number and I have to click view everytime I ship a package to verify my customers information.  And this is time consuming. As well as I have hotkeys set, so if this could be changed, it would allow me to not have to use the mouse. I would like to see the options: Order and number, Ship To would include customer name, complete address and if the address is valid or not. Thanks,Brandi

Hello, We just ran into an issue where our shopify order numbers have created duplicate order numbers with the automatically generated order numbers from years ago in our manual orders store. This has led to a problem when we ship using scan to print. We typically have someone type the order number into the scan to print field and now this is pulling up multiple results and forces us to select the correct one each time. It takes a lot of time to set up our scanner to the shipping computer (separate from scan to verify computer) so the problem is that this will continue to happen as we create and cancel a lot of manual orders for quotes, and we create some shipments that don't require an order number in our accounting system and would clutter up that system. That will make the problem worse as it saves time to have shipstation automatically generate the order number. There are two possible solutions that I am looking for: 1)The ability to delete old shipment data so it doesn't come up i

Hi, I am attempting to add a QR code to our packing slip to allow customers an easy link to our return page.  The Help team gave me the HTML code to insert - but when I tried it - it did not work.  Have anyone used an HTML expert that they liked who might me able to help me? Please e-mail me at brett@shopburu.com Thanks, Brett  

We've noticed that on international labels, specifically DHL, most special characters show up fine in SS but print out as gibberish on the label. 

Hi all, I am trying to figure out how to make the custom label template I've created the default for printing labels w/packing slip. The default order# barcode is too small for our scanner to detect for some reason so I enlarged it on the custom.  Any help is much appreciated!

I recently started using the Auto-split features for my company as we have webstores that have warehouse fulfilled items and made to order items. As of right now all of the auto-split functions only support separating each made to order item on its own shipment. So, this feature only works for me correctly if my order only has one single made to order item, but I have orders that have warehouse fulfilled items as well as multiple made to order items.For example, when a customer orders one warehouse fulfilled item, and two made to order items I end up with 3 shipments, but I need the made to order items to auto-split and group together so that I only have two shipments instead. I hope this is something that they will configure further because it would streamline our processes in the platform. We also use SKU vault in addition and the way the function works right now, creates additional orders and picklists in that software which have to be undone manually. 

Can someone explain why the Transit time below provided below for USPS Ground Advantage is 3 days yet Amazon Buy Shipping for same service shows 5 days?

Suggestion: We often bulk batch print labels, but sometimes we miss that someone upgraded their shipping. The only way to tell is go through manually or check the prices on the side to see if it looks higher. Can you have some color coded when they are needing different shipping or something? Also -- can you make it so the drop down will show all the prices for shipping instead of having to click each one to see the lowest price?

Since yesterday, I cannot enter dimensions and weight anymore (only from a pull down selection with a few entries for each field) for custom package (which is 90% of my shipping). Was there a software update that killed it? Did I change settings to prevent me from entering dimensions/weight by accident? 

With the new Auto-Split feature, orders split based on the Auto-split Option dropdown (see attached 1)This is fine, but creates an extra step when it is time to print.The order containing items with this flag split off by themselves, and must be re-combined. In example (see attached 2), Shipments 2-7 are orders containing items that need to be broken off from Shipment 1, so they have the option highlighted in Attachment 1. The items with this option then need to be shipped using a different "Ship From" location, this is also assigned within ShipStation on a product-by-product basis  I would like to request another Auto-split Option, "Split to New/Existing Shipment" The feature could split based on "Ship From" LocationsThis would save massive amount of time and effort on the work-flow and allow us to fully utilize ShipStation's featuresWe are having to re-combine a consistent percentage of our monthly orders, those orders can sometimes change package type and weights depending on s

SS V3 forgets my printer settings every time I close the browser.........it used to remember the settings almost indefinitely, now I've got to remember to go into the settings and set up my printers (we are using SS Connect) every time I log into ShipStation.  Super frustrating

Help!I am receiving the following message when trying to add our UPS accounts: "OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT" How do I solve this problem?  I have tried both of our UPS accounts and neither one can be added. Any help would be appreciated. Thanks  

Our combined orders are not properly fulfilling ALL orders that were combined to ship together in Shopify causing orders to be left unfulfilled in Shopify.