Discussions

I constantly get the warning, “!! These labels have already been printed, print again?”Which is a great idea to have that warning… except that it is never true. I can generate postage and before I even have a chance to print anything at all, the system warns me they have already been printed. 

Hello,We seem to be finding out about updates to the ShipStation by accident. We would like it if you would consider sending notifications to your users letting us know when you have updated features that you have launched.  This way we can shut our system down per user and load it back up with the new feature(s).  Without you letting us know of such things we could miss things.Thank you.

This person wants a 3X instead. They made a mistake. Not a rare thing in online orders.Am I going nuts or was there NO WAY to do this for like 5 years and they recently FINALLY added the ability to do this very basic thing and now I CANNOT FIND ANY WAY to do this? Does ShipStation ever revise sorely needed features or are we supposed to just forever wait for totally basic things like editing an order, or how about a way to do bulk international custom declarations?

Hi,per recent ShipStation email, i removed my personal stamps.com account, but now when i try to mail something, this is what i get. in this case it is a PO Box, but USPS allows it.Thank you for your help.Tea

I love Shipstation but I am considering moving my business to Easypost. Currently they are the only platform that I know of that will rate shop in bulk. Since the majority of my orders already have weights and dimensions configured, the only thing I have left to do is determine the cheapest carrier and service so I can create my shipping labels. Currently Shipstation is only capable of rate shopping one order at a time. Easypost has the capabilities of doing it in large batches but it doesn't have the user friendly interface that Shipstation has. Is this something that Shipstation is planning to add?

I have downloaded all three APPs above. ShipStation should evaluate integrating with Customer Hub and Return Prime. I realize ShipStation offers a Return Portal, however, it only seems to allow for the merchant to pay for returns. Return Prime gives us the flexibility to either offer Free Returns or Have the customer pay for their returns. Further their way of facilitating a return makes life easy for the merchant. Customer Hub, on the other hand, offer a very professional UI of the ACCOUNTS page in Shopify. I setup a Menu tab in their Accounts Portal for "Tracking My Order" in the expectation that ShipStation could provide a link to the shipment tracking for my customers. I am being told by ShipStation support that this is not possible. I have also asked the APP owners to reach out to ShipStation, in the hope you all can forge together an integration that works for everyone. Thank you

why does it take so long for etsy orders to show up in shipstation?usually takes 1 hour or longer to show up in shipstation

Is there any plan to integrate Custom Package selection into the Shipping Strategies feature?I'm aware that I can add an automation to input custom dimensions and weight before the strategy is selected, but it would be much easier for our workflow just being able to pick one of our premade custom package sizes.Also for our processes, its easier for the team if the package has a custom name instead of just using the generic "package" and having to look at the size and weight each time.Thanks

We're a new ShipStation customer and configured on the 'Live Rate Calculation Method' Beta. Our hope for this Beta was to be able to present more accurate rates at checkout based on weight/dimensions. It seems to help on straightforward orders of single items. Many of our orders contain multiple products or higher quantities. A customer may order 20 t-shirts instead of one. As I understand it, automations are not taken into consideration for checkout rates, so we can't alter the weight/dims that way.What is the best way to make adjustments to weight/dims when there are multiple items in cart that will ship together? Thanks!

On Products, there is an override the imported name option.  This option can only be checked within the web user interface.  It is not available when exporting products to edit in bulk.It would save a great deal of time to be able to edit this in bulk as best practice product names on Amazon, for example, are long and unwieldy compared to the simpler names we need in the warehouse to pick and pack orders.Please save us from having to click into thousands of products just to check a box.

I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me place the package on the scale and then scan? (I find that more convenient for me).Thank you

ShipStations’ “Automatic Address Correction” feature is changing our customers’ shipping addresses to their default billing address. This is an issue with our corporate accounts that want to ship to their satellite offices.  It appears to be an intermittent issue because it does not happen every time. 

I never migrated to the 2021 eBay configuration because apparently SS doesn't import the product's dimensions (or weight??), for reasons which I cannot imagine. Please fix / reintegrate this crucial feature.

We started using ShipStation to ship our International orders, however, there is no field in ShipStation to add the customer’s tax ID in the SOLD TO section. I understand that is required on the commercial invoice, and thus we have to print out a paper copy of the commercial invoice and manually add that Tax ID so the shipment will clear. This would be a useful feature, and really required by UPS so should be on the electronic documents. 

SS used to regularly post about bugs, fixes, updates but there hasn't been one in 5 or so months. Just wondering!

The total amount you collect from a customer is taxable in most countries (EU/UK/Canada/Mexico/Australia/etc).  (Product Total, shipping paid by customer, insurance paid by customer, minus discounts given to customer). The ONLY thing Shipstation includes on the USPS and UPS customs declaration information is the product total. I brought this issue to the attention of support & the response was "Ultimately, these customs documents are generated by the carrier, outside of ShipStation, and returned to us along with the label. We are currently limited in how much we can modify them." This is not correct.  You have to provide these amounts to the USPS and UPS Apis in order for them to show up on the document.  There's a spot for shipping charges on the USPS labels and UPS customs form. Shipstation has this information in the order whether it's a manually created order or an imported order. They're just leaving it blank. While the customer is going

Suddenly I'm getting "adjustments" which are indisputable with Global Post.If they adjust it, they stand firm they are correct! I have been using the same packaging, same weight for years. And now they are randomly adjusting weights. At least with USPS, there is an APV adjustment process.Just today, I was hit with 2 adjustments saying that the package weight was "adjusted" to 8 oz, when that is what I PURCHASED in the first place. The adjustment says 8 oz, the label purchased says 8oz.I am also experiencing lost packages which I never did before.Done and won't use again.    

Hi does any one know how we can download a full weekly/monthly charge invoice for everything on our account ups,fedex,usps audited packagesaddress correction chargesdaily ups pickupsetcThank you in advance 

It would be nice to be able to add a statement to the bottom of a label similar to that in the picture. THIS PACKAGE CONFORMS TO 49 CFR 173.4 FOR DOMESTIC HIGHWAY OR RAIL TRANSPORT ONLY

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Anyone else having issues right now? 

I need to have Shipstation do a Historical import of one of my new sites connected to Shipstation, but when I opened up a ticket with support, they had no idea how to help me.Please someone assist me.

I find Shipstation weak in terms of security vulnerabilities. Last month, my Stamps account was hacked and hundreds of emails were sent to my name. I think shipstation and stamps should provide "2FA authentication" security system. And optionally, this security feature should be available for every purchase or for big purchases.

Wish ShipStation would let me test, but I think the last time I tested a first class shipment on ShipStation it only told me after purchase they can't refund 1st class even though it's an unused label!I ship items like sports cards and tiny rubber pieces under 0.25" thick. I hate using eBay for eBay standard envelope (ESE) because I don't believe it lets you pay with a credit card (I want those points!), but the downside is I do not believe you can print ESE anywhere else(?). Is there an alternative option besides USPS Ground Advantage that includes tracking? Maybe first class thick package, etc? It just seems there has to be a way because I've bought sports cards from sellers who are able to print labels that do not say ESE and DO have tracking! Shipstation gives us labels that say "stamps/endicia," but this seller (was years ago) said Pitney Bowes I believe. Not sure what companies get those labels?Thanks!

The Internal Note should show near the top of the orders detail page. Sadly, it is one area that gets missed by our warehouse staff more often the I like. If they miss the icon being bolded in the order list, it is then also missed then the order is open since the NTOES section falls below the fold, forcing them to scroll to the bottom to check for any notes. If that is not an easy fix for Shipstation, many consider making the Internal Note icon in the Order list a color like red so it would stand out an something important and visually the eye would catch it easier.Yes, I am working with the warehouse staff to get better at checking for Notes but having the Internal Note icon more noticeable would be valuable since those are typically the MOST important notes we have for the warehouse when processing an order.  Thank you!