Discussions

I see from previous conversations that this topic was brought up 2 years ago. I'm creating a fresh conversation in hopes that this gets some priority. I'm new to Shipstation but my very first thought when setting up returns on my website was "how do I customize the 'reason for return' dropdown?"There are reasons on there that do not pertain to my business and I feel makes the customer experience a little clunky and confusing. It negates all the other hard work we do to brand everything else. Thanks for your time! Hope this super simple, yet highly beneficial edit can be applied soon!

I use the export feature often on orders and shipments.  It exports the coupon code that a customer uses but not the discount amount.  I can see it in the order details but it does not export.  Could you also include the original price as shown in the order details and I could create a custom field to subtract out the discount?

It would be nice if a client could have access to their store in shipstation as a user and not be able to see all my other clients. I have 20 different stores set up and are all visible which prevents us from allowing the user permission to access their store, which they have requested.

I'm wondering how GlobalPost fees to ship to Canada compare to the fees UPS charges to ship to Canada.I occasionally ship from US to Canada using my own UPS account. In addition to Duties and GST, there are also:• Entry Prep Fee• Brokerage Fee• Disbursement FeeDo any of you know if GlobalPost has those same fees and if they do have them, if they're different than those UPS charges?Thanks!Melissa

I am trying to puzzle out how to insert the domain authentication information (filling in three fields) in the ShipStation Settings/Sender emails but all I keep getting is a "Error loading DNS records. Please try again". I wonder if I'm the only one who is experiencing this or it's a systemwide glitch because this is a new functionality? No patience for support sessions - just yet.Cheers, RobSee for reference: https://help.shipstation.com/hc/en-us/articles/23751509328923-Configure-Domain-Authentication-in-ShipStation#UUID-3ee98bff-00b1-dde2-68e1-985f98af32d4_section-idm4602197017211234191462924647 

I am trying to pay for a label, shipping UPS. getting error - License system not available. Is this a Shipstation or UPS problem?

It would be great if we could generate a report, or customize one, that show the box sizes used.  When streamlining our supplies, we are interested in which boxes we use the most, and how often, etc.  Right now, we don't have a way of easily obtaining that data.

It would be helpful if the Shipping Cost report had a column to show how many boxes/packages a order has.

Again, I have had this issue for months now. Shipstation has done a virtual meeting with me where I showed the issue and they were going to show the video of the recording to a higher tech team. The last communication I have received was from May 9th. I asked on 5/28 for an update nothing. I have been emailing every two weeks and nothing. I try live chat nothing. The fact that they can't even say "we are working on it" instead ignoring the issue is UPSURD and horrible customer service. We use Shipstation for 8 of our warehouses and we will be looking into other solutions now. 

Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to deduct the inventory from available and not from both. We want to be able to hold some for ourselves in the event we need them in the future. Thank you!

We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connection issues with Shipstation Connect on a weekly basis. In most cases we have to completed deactivate a workstation, uninstall Shipstation Connect and reinstall the entire program. When speaking to Shipation Support we always get the same answer "we apologize for these bugs, perhaps closing work stations down and logging out at the end of the shipping day will help? We will escalate this to our tech team.". Not much help after 4 years as nothing has changed.  Does anyone else have issues with the Shipstation Connect feature? Is there anything we can do to make the program more reliable so our employees are not constantly held up trying to reinstall?

I would hope ShipStation integrate  with Privateship which is useful for us to process the daily order

Add the ability to bulk update bundle products by using a CSV file to import the components of a bundle product.

I find it to be a huge disadvantage to be unable to reprint a label WITH its pack slip.Yes, you can print them separately but I have multiple orders that didn't print out (due to a printer issue) but because they are considered to be "printed already' in shipstation I now have to reprint the labels & pack slips separately and then manually pair them up for my fulfillment team. 

I am trying to find a way to get order status information once the package ships. So far I can't find anything inside the webhooks documentation plus support confirmed that they don't have that capability via API either. Are we the only ones who think that getting post-shipping order status is necessary to keep customers up to date? I mean a basic, In Transit, Delivery Scheduled for,  Delivered will do it. I thought ShipStation as a middleman would provide something like this so we don't have to go directly to the Carrier's API.Anyone with a similar issue?  

The Transaction ID is reported when you purchase/fund your account. It does not provide Tracking number when a label is printed.Please add Tracking number this to the Invoice ReportExample! 

Once an order has been verified via the "Scan to Verify" you can see this when you open each order up, but there is no way of viewing or exporting the date that the order was verified. It would be great to see this as a column on the orders view, so that it can be exported, and also filtered. 

I will probably be ending my subscription very soon after saving money shipping through eBay / Fedex Ground I kept telling the agent this is not normal but she insisted that the only solution was to come to this lame blog and write a negative review. 40 inches combined dimensions and 10lb package wanted to charge me $40 from FL to Texas Ebay with Fedex same box $34, I can't make this up I feel scammed.

Hello Friends -Logged in this morning to SS and saw this pop-up like many others. We have to use FedEx sometimes because SS doesn't offer any discounts for FedEx like they do for USPS, UPS, GlobalPost & DHL Express. I respectfully disagree if SS wants to charge $95 per month for something they don't even offer. How is that fair? We're on the Enterprise Plan for $159 per month. SS is wanting to bump this from $159 per month to $229 per month. That's an increase of $60 per month, and on top of that they're wanting to charge $95 per month "Flat Fee" for adding an extra carrier that they're not even offering. So all of sudden my monthly cost of using SS is rising from $159 to  $324.99That's not acceptable and not fair!! I am sure I am not the only one feeling this way. How about you?

So, let me get this straight, since my company is performing well enough to start negotiating rates directly with carriers such as UPS and DHL to achieve better rates than what ShipStation by default provides, I am now going to be penalized for this through a newly assessed fee to access a service that has previously been FREE for 6 plus years? This is ridiculous... It is anti-competitive and I strongly suggest this imminent policy change is rolled back as I am fairly certain it would violate section 5 of the FTC since Shipstation is now requiring you to use their offered services (which they receive a commission for) or pay the fee to access the ability to leverage private carrier accounts...We have already notified our attorneys but more importantly, our carrier accounts as they are the ones more affected.  I strongly suggest every company do the same. I have reached out to Shipstation support for a copy of their newly updated TOS and exact details on the new pricing struct

We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts (FedEx). I'm sure everyone else received a similar notice, just thought I'd kick off a thread here to talk about it. 

Issue: The tracking number is not appearing on the account balance history report. This would greatly aid in locating refunds and reconciling claims.I reached out to support, who stated:"Refund information can only be found in the Account Balance history or in the Stamps transaction history. Neither of those would include the tracking number.To request a feature like having the refund information included in more reports, you can post your idea in our Ideas forum or comment and add kudos to existing ideas. The team reviews these ideas regularly to guide our product roadmap. Let us know how a certain feature could impact your business and improve how you work, and our team will take it into consideration."So here I am.

Hey everyone, I'm encountering an issue with the Amazon Store integration on ShipStation. It seems that orders are getting stuck in a 'Queued for Import' status instead of being imported promptly. Is anyone else experiencing this problem or has encountered it before? Any insights or solutions would be greatly appreciated. Thanks in advance!

When viewing my shipments on shipstation.com desktop, i can't export all the data for my shipments at once. When creating a custom export, the option to include my Shipment Number isn't available. However, it is available when customizing my columns using my current view, and is included in that export. The problem is the current view is missing different columns, such as Custom Field #1, #2, and #3. Thus, if I want to download all the data from my shipments using shipstation.com, I have to do two exports: first using the current view, and then using the custom export. I then have to manually merge these two exports to have a single spreadsheet with all my shipment data. It seems pretty silly that i have to waste my time and do this, espeically since the Shipment Number is arguably the most important field in identifying which shipment is which. Hoping to have the custom export feature updated so i don't have to compromise on my exports

I have been using ShipStation for years but since I have switched to the new layout there is a bug when marking an order shipped if a label was voided. For example if I make a batch of orders and one of the products should have been drop shipped or we are out of the product I void the label. Later, when I have a tracking number from my supplier I mark the same order shipped. The new tracking number doesn't show up. Like I never did anything. The order status doesn't change either. This only happens if a label was previously voided.