Discussions

It would be great to be able to add tags to orders during the scan and verify process.  We often have a list of items where one item is out of stock and the scanning cannot be completed.  Our despatch team places a tag on the order so that our customer service team can follow up with the customer about their order.  Unfortunately, the despatch team needs to go back to the orders list to add the tag as the scan and verify function does not allow this.

We are experiencing issues with ShipStation printing through shipstation connect.   We can print directly to the print without any problems.   Is there a fix for this yet?

I would like to have batch numbers to printed on packing slips. When a batch is created, that batch number I would like to be printed on the packing slip and so forth with other batches created.

Is anyone using qb manufacturing and wholesale enterprise desktop that is hosted and is able to import orders from shipstation?  If yes, what host are you utilizing?  

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders.  Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very little communication in our warehouse, since our employees could see the order that needed to be re-shipped back in "Awaiting Shipment". We are no longer able to do this. This creates numerous issues for us on the customer service front and production floor.

I'm so angry about this update.  I've not enjoyed the new version since it came out and refused to work with it so we kept the old version going until we were forced to transfer to the new version recently.  Everything about the new version bothers me but I'm sure at some point I will have to get used to it.   BUT.... The worst thing is the restore feature is now gone. I mean its there, sort of but....   I just laid into an unfortunate phone help person trying to understand why Shipstation won't copy the items that were in their order.  Their idea was that "well the thought is that when you want to resend something to someone, it allows you to write in what to send them in case you don't need to send all the items like before".   My response to that is, "Then make it editable!"  Why can't I decide what I want in the cart to stay  or not, why do I have to physically re-write what I need in the cart when resending?  Just give me a tr

The new version has removed this and it's a critical part of our business. We reship orders all the time. Our orders are big and expensive. Mis-ships can be very costly for many reasons, not the least of which is customer trust.  I have no idea why on earth anyone would want to reship an order with no items in the pack slip. Seriously. Why. This makes we want to punch a hole in my monitor and fire Shipstation off into the Sun.  The suggested workaround - to create a manual order with the items in it - is a joke. Adding the items to the internal notes will get me by until I find a better shipping solution.  Please put this functionality back in. In the meantime I am looking for new shipping software. 

What is the correct method for reshipping a returned order using Shipstation V3?With V2 I simply click "Restore" on the existing shipment then create a new label. With V3 "Restoring" the order does not work because all products are removed from the order and cannot be manually added to the newly created shipment.     This won't work for international shipments because the packing slip and customs documentation will be empty and it will be rejected by customs.How am I supposed to be doing this? 

I am trying to find a report that would tell me how much we paid in duties to Canada so I can accurately charge our client.  Does anyone know where we would find this information?  Thank you! 

I am having an issue where my store disconnected from WooCommerce and I can't get it to reconnect. I keep on getting an error Object not set to a refrence or something like that. Any help would be appreciated.

Hi, It would be helpful if shipstation could support multipackage shipments via API. Thanks, Anjali

Sometimes we create shipments more quickly than Amazon wants to accept them, which results in our orders appearing unshipped to Amazon and Shipstation receiving a 429 error back.  Then our account at Amazon gets a wrist slap for not shipping orders in a timely fashion.It would be great if shipstation would notify us when a shipment goes into failed notification state.  The info exists because we can check the shipment status in the shipments tab, but if our people don't go look for it we wouldn't know.  And because it only happens on maybe 1-2% of our shipments it's not necessarily habit to go search for it.  An email or push notification on screen would be awesome.

I wanted to see if the functionality to Import WFS Orders could be added. Similar to the option to import Amazon FBA orders.

We do not have a plan that allows for custom shipping list templates and can only print out the Notes to Customer field. I am trying to make an API post to add a string to that field and it is not available through SS API. Can the devs please make this available. The field that updates for customerNotes updates Notes From Buyer which we are NOT able to print. This would be really helpful and frankly I am unsure why it is not a field we can update if it is also the only notes field that we can print. Please follow up with any questions. 

When an order is split in Shipstation because an item is not available, Shipstation marks all the items in Shopify as fulfilled.It would be much better if Shipstaion was able to mark only the items that were shipped as fulfilled in Shopify so items shipped in Shipstaion and Shopify are consistent.

Hello,Do you know if DHL Economy will be available for France ?I saw that it was available in Germany and I don't understand why only express is linked in France... ?Thanks a lot, Pierre

Hi, Tindie is a huge marketplace for goods, similar to Etsy, but more oriented towards technical and electronics projects.We would like a shipstation integration for Tindie - https://www.tindie.com/What can we do to help make this happen?Thank you.

I was wanting to task for support or request to add a feature to API.  I have a certain need for me to take certain orders that have shipped via API and pull the shipping cost so I can bill for shipping later.  I also really need to pull the number of packages for the order as well so I can add box costs to the shipment total and have that go automatically.Here is the call that I get the ship cost from, but this should show number of package 3 but does not, anyone know of another way?ssapi.shipstation.com/shipments?orderNumber=[number]

I'm having an issue where I input the shipping description for shipping methods and Shipstation or the carrier is automatically inputting days into my description. For example, I set up quick ship for 3 days and standard shipping for 5-7 days. Something from Shipstation is auto adding text of 2 or 3 days into my description that I cannot access. See image. Yellow is text that I did not input. I added the text in red, but this looks very tacky on my website @ checkout.  I've contacted shipstation multiple times about this but no resolution. They say it's my website, which is not true as all the shipping functions I have are controlled from the Shipstation app add in. Help!!! 

Does anyone have any experience integrating ShipStation into Radial ECommerce? If not, have you hired a developer to help integrate any e-commerce channels that are not yet supported by ShipStation? 

We use a shipping provider that is approved by Amazon and also able to be selected in Amazon, but Shipstation doesnt give me the option to send their tracking information. Amazon is very strict when it comes to shipping information, and I need to be able to map my shipping provider to Amazon with their tracking information.Is it possible to add a carrier mapping table that allows me to select our carrier (Veyer logistics) and send their customer tracking URL and select the carrier in Amazon?

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It's really quite annoying that this field can't be adjusted once an order comes through to Shipstation. Sometimes a customer wants to change their order from an in-store pickup to a shipped order, and it would really simplify our workflow if we could just change the requested shipping method.There are a lot of other fields that can be edited, why not this one?

When will Amazon Shipping Service integration work again? I'm not talking about the Amazon Buy Shipping API, but the actual Amazon Shipping service which was online from 2019-2020 then they took it offline and are now bringing it back. They said they are waiting on ShipStation/Auctane to finish the integration???

Are there any plans on adding Poshmark? It would be a great addition to shipstation and im sure a lot of customers would benefit.