Discussions

I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventory, but we can't show this information to the packaging team on the pick list? Seems very strange. Why would these two pieces on information need to be separate? If we go through one lot we need to pickers to know which lot to get the inventory from and this information is actually on ShipStation, but stored in an entirely different place. Please change this! 

I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Mail labels and they are also missing from the list of documents you can print manually. From one day to the next, pop, vanished. Anyone?

With the automation rules I can choose shipment and delivery notifications from the default template and the templates I've created. However, I cannot choose to not send a notification. Being able to automatically set orders to not send notifications based on rules I setup would be a huge time-saver for me and no doubt others.

We are using UPS Large, UPS Medium and UPS Express Pak packaging.  When you select one of these, the dimensions do not update, so the rate is wrong unless your package weight happens to be greater than the dimensional weight would have been had the dimensions been entered.UPS charges adjustment fees when you ship with the wrong weight/dimensional weight.This seems like such a glaringly obvious bug.  What am I missing here? 

Been using Shipstation for years.  Recently they changed the order detail form.  Before, this form always showed the estimated delivery date, which is really important for us.  Now, it is gone.  Shipstation support person said that "development" would be the only ones who could potentially fix this.  So, "Development" department - put the estimated delivery date back on the order detail page, please.Other Shipstation users - if you're experiencing the same problem and it matters to you, please post here so "Development" department sees that this is not just an isolated issue.  Thanks!

Would it be possible to see order notes/tags/custom warnings within the scan workflow on ShipStation based off custom automations.

I can customize packing slips which are great as I made fonts larger for employees that have eyesight problems but I cant customize the pick lists. I want to suggest this as a feature for accessibility.

Can you ask the tech team to look at improving this functionSo we operate using two log ins on your system So one employee goes in and checks that all address look complete and accurate and no weird issues But when we do add APT A when the customer just put Ait does not stay for the other employee's login When we remove them putting their email address, or too many unnecessary words in the mailing address, the other computer and log in doesn't see it, even if they refresh When we change an address and make it valid and press validate address, it also doesn't take when the other computer and log in refreshes, so it is disappointing for someone to fix the addresses but then the other employee who has less experience doesn't get that on their user face Does that make sense?

Trying to connect WooCommerce and get error message: The remote server returned an error: (308) Permanent Redirect. I am not able to find any information on this.

Delivery Confirmation use to be Preset for all of my orders as a default. Now, all of my orders have "No Confirmation" as the default and I can't seem to fix it. Is this a bug? Is it no longer supported? Can I fix it? Thanks

Looks like Shipstation integration with Opencart is broken after Opencart v3.0.3.8.  Any chance of getting an update?

It would be nice to have spell check in the note section of the orders.

Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.I was never informed about these new charges, was anybody else aware of this change?This is going to near double the charge that was increased literally a months ago!That compiled with the downtime over the past month is a kick in the teeth.

Cubiscan currently has 15 active models but ShipStation only supports 3 of them and one old model that has been discontinued by Cubiscan.ShipStation needs to update their support for newer Cubiscan models.

Hey, all. I'm trying to create a custom packing slip for my company with instructions on it that are repeated further down the page. Right now, the text is just a table with stylings to make it look like plaintext. Reusing the table gives me "An error occurred saving the data". Is there something in ShipStation's HTML parser that prevents you from having more than one table in the same div? I'd use some display: flex rules on <p>'s if I could, but flexboxes don't seem to change anything either. Thanks!

Are there any cartonization or ways to automatically select packaging based on the contents. I'm not talking about automation rules, I'm looking for something that selects packaging based on the product dimensions. If not built in are there any integrations that offer it?

Hello all,I've already submitted a support case about this issue, but I wanted to see if anyone else is running into the same problem.In our Shipment Confirmation Email, we use the Ship Date variable in the email template. We want our customers to know when their product ships out because it's perishable. For a while now, the emails have been showing the wrong date. It always list the day before the actual ship date. For example, if I create a label to ship on Monday, in ship station and on the label, the ship date correctly appears as Monday, but the email the customer receives says the package will ship Sunday. We don't even ship on Sundays.😂I'm curious to know if anyone else has this problem and has a work around. In some cases, I've set up an email template for specific ship dates, but honestly it's a pain and is only valid for one day. I really should be able to keep this all automated. Thanks in advance for any feedback!

I got this message this morning on Shipstation.  I'm a little confused by this. Why is shipstation now charging an extra $20 a month just because I added Fedex to my carrier account? I rarely use Fedex but I would like to have that option, it's not worth $20 more a month.

I hope you're doing well. I wanted to bring to your attention an issue we're experiencing with the Create Label API's test mode. Despite setting the test label parameter to true, we're getting incorrect data with a 200 status code.Could you please look into this at your earliest convenience? It's affecting our workflow, and we need to ensure the API functions as expected for testing purposes.

tested on 3 computers, all 3 computers have not experienced this before.  Our account uses Shipstation Connect which makes printing so much quicker than downloading then manually printing each label or whatever it is that needs to be printed.Starting today (March 28, 2024), we try printing 1 or more labels, and each computer gets the error I'll post below.At first we thought it was because we purchased insurance (which we never have done before)...so we purchased insurance (PostGuard insurance) today for 1 of the shipments.  Ironically, the day we purchase insurance we get this error.  Well, we cleared all cache, cookies, and started fresh.  Even uninstalled, restarted comptuer, reinstalled Shipstation Connect.  We get same results even if/when we try to print label that is same as we have done for years.  Support has been working with me through livechat for over hour now, and they are submitting ticket to senior engineer(s) I'm told.   Anyone e

Hi all Suddenly I can’t print labels and getting this error which has brought out operation to a standstill and support are not replying 😞 can anyone help at all?thanksben

Hican you please extend the Checkout Rates feature to France? We operate a marketplace where customers and sellers are located worldwide and where the products sold (musical instruments) come in different size and weight depending on the category. Getting real-time carrier rates is therefore a must. Without this feature, we might need to stop using Shipstation. Maxime

Anyone know of a way to simply duplicate an entire order to create a new order in which you can edit the shipping address after. This is in relation to reshipping an order that was lost, sent to the wrong address etc. and needs to go to an updated shipping address. As of now, we create a new order and copy and paste EACH item into it, then add the new shipping address done. 

the order look up page for the online returns portal needs refinement. we have many customers who call and complain that they can't generate a return label. this is not a form we have the ability to change at our end or within the shipstation app? we want the zip code field to be modified to shipping zip code (or ship to zip code) and also have the current text changed.current text - Enter your order number below along with your zip code to find your order.revised text - Enter your order number below along with your ship to zip code to find your order 

We've encountered a new issue starting today, where orders from Shopify that are marked with a Fulfillment Status of "On Hold" are incorrectly syncing to ShipStation as "Awaiting Shipment". Notably, all line item quantities for these affected orders show as 0. Under normal circumstances, these orders should import into ShipStation marked as "On Hold".Has anyone else experienced this syncing discrepancy? Any guidance on resolving this would be greatly appreciated.