Discussions

Hi, when I try to update my stores it states failed to import. Shipstation has tips on how to fix this but I was wondering if it is on Walmart’s side.

I had several customers contacting me over the last few days as the UPS tracking numbers were bot showing ANY scans. I started tracking the corresponding USPS tracking numbers and they were being held/returned because POSTAGE WASN'T PAID.  To make this even worse, when I contacted shipstation tonight, I found out THIS WAS A KNOWN ISSUE!! NOWHERE on the shipstation status page OR in any emails from shipstation is there a warning NOT to use this service or a notification that there was a problem. I have angry customers, hundreds of dollars of orders in limbo, and the shipstation response is "we are working on it and may resolve the issue within 72 hours, but we can offer you a free month of service.". 😳 WHY WOULD YOU CONT8NUE TO ALLOW A SERVICE TO BE ISED IF THIS WAS A KNOWN ISSUE!!

Hey all, We recently started experiencing an odd issue when printing packing slips for individual orders by clicking on the → (Right Arrow) icons from this window:Actually, clicking the → for the Label still works as intended - it opens a Print Preview dialog. However, clicking the → for the Packing Slip no longer works as intended - it send the label directly to the printer. It no longer brings up the Print Preview window.Note that by clicking on Packing Slip or Label directly (not the arrow) has always sent the request directly to the selected printer. Historically, clicking on the → (Right Arrow) in the print dialog would bring up the Print Preview window that gives the option to download the label or packing slip OR print it through ShipStation Connect (as illustrated below - label blacked out for privacy). Has anyone else seen or noticed this?ShipStation has blamed this on our ShipStation Connect version, the computer we have ShipStation Connect installed on and a few other things

Currently, the only way to see which specific user (employee) shipped an order is to run a raw data export from the Analytics tab or customize a CSV export from the Shipments page. It would be incredibly helpful to have the "Created By" or "User Name" field visible directly within the UI—either as a customizable column on the Shipments grid or inside the individual Shipment Details panel.

Why is the estimated transit time for USPS Priority Mail always 3 days?  It doesn’t matter if it is going to my same zip code or across the country, it’s 3 days.  Does SS not use an accurate USPS API?

ShipStation supported Sendle carrier in Canada for label and tracking information. In fact, Sendle in Canada was responsible for 95% of all shipments in Canada using ICS Courier with only 5% via Canpar. After Sendle ceased operations, we are still able to ship ICS Courier using their favourable rates, but ShipStation does not support ICS Courier. There is no integration option to add it as a carrier account, nor is there tracking support. I would like to request that the ShipStation team review this matter and consider implementing ICS Courier in the near future.

I am wondering if anyone else is running into this issue. I run logistics for my company.  I have been having issues when some packages can not be delivered (most of my packages sent out need a signature upon delivery), they will be sent back to the CEOs house, even though our Ship from and Returns address is set to our warehouse location.  I can create return labels no problem.  Even the shipstation billing to set to the warehouse location.  Maybe cause the actual account holder is the CEOs?While Shipstation is investigating the issue, im suspecting its because im printing UPS labels, but with shipstation.  I did NOT link our actual business UPS carrier account.  I decided to link our actual carrier account hoping this will fix the issue (even though we have to pay extra to add our own carrier)?Hopefully someone can help!

When I receive dangerous goods, the Limited Quantity symbol is often printed onto the shipping label. This saves the shipper time and money over applying a separate Limited Quantity label. Why can't Shipstation do this too?This would be a huge benefit to my company because we manufacture and ship flammable medical adhesives. 

SS doesn't calculate the totals correctly for combined orders. This feature is useless! The wrong amount gets into all reports and messes up monthly/yearly stats! The only reason we still haven't moved to a new platform is that SS keeps our reports for all the years. NOW THE REPORTS ARE WRONG! See the screenshot:Another issue is that on the grid layout, the combined orders are shown as "multiple". WTF is that? What is the point of that if we choose the surviving order number? Why was this working in the old version (layout) and why you can't figure this out in the new layout?    

We ship predominantly lithium ion batteries with USPS/stamps.com using shipstation.  For these we need to check the "This shipment contains dangerous goods" checkbox under other shipping options.I can't seem to find a way to automate clicking this checkbox, but this would be a very important feature for us.  I checked automation rules and can't find it as an option, there is only specific ones for dry ice and alcohol.  And I checked shipping presets, and other shipping options aren't a part of those.  Am I missing anything?If it is impossible, is there some way that this could be done using the API if I engaged a developer?Thanks for any help.

Hi there! I wanted to share a suggestion regarding the Walmart integration. When orders import from Walmart, the product images don’t come through automatically. With Amazon Seller Central orders, the images load perfectly, and it makes a huge difference for workflow.Would it be possible to add product-image support for Walmart orders as well?Having the images show up would really help in two places:Order Summary View – It’s much easier to visually confirm the right item before printing or packing.Pick List – Images reduce the chance of picking errors, especially when items have similar names, sizes, or variants.This would make processing Walmart orders just as smooth and accurate as Amazon. Thanks for considering it!

Hello, we have hundreds of orders coming in daily.  We have 5 locations, all 40 feet apart.  Orders have on average 7 skus.  50% are from ONE location, the rest are all mixed. Currently we expand orders, manually, sift by Warehouse Location, put into batches and print 6 batches by location as below.BUT ShipStation can not do this?  We’ve found No way, not even if we convert to tags.So it makes sense to sort all orders byLocation 1 Location 2 Location 3 Location 4 Location 5 LAST - Location 2 or more….any and all mixedBut this is NOT possible, any tips community?

We need shipping cost information pushed back into Faire in the integration. Without it, we have to manually add to all Faire orders before we confirm an order has been shipped which greatly takes away the benefits of the integration in the first place.

Hello We currently use Lightspeed R series as our in store POS and sell on multiple third party sites including our own website. We are hoping ShipStation will add Lightspeed R series integration soon to Inventory sync. Please let us know if this can be done. Appreciate your time. 

Does anyone have any contact for Shipstation re: shipping adjustments?  I shipped out a package weighing 6lbs via UPS Ground.  10 days later, UPS came back to Shipstation with an adjustment (which was charged to my account).My package dimensions: 16 x 6, 6lbsUPS “adjustment”: NaN x NaN, 48lbsYes you heard that right, according to UPS - I shipped out an Undefined Package defying the laws of physics in length and height (NaN = Not-a-Number) weighing 48lbs.Shipstation has been notoriously slow in answering my tickets: 7 days for the acknowledgement, and 13 days for the followup (in which they denied I got processed the charge -- but I did)So for anyone reading, is there a way to escalate this ridiculous adjustment?

 I completely understand the need for your warehouse team to access and print external shipping labels directly from ShipStation, and I appreciate you bringing this concern to our attention. I’m here to help! At this time, ShipStation doesn’t support uploading or attaching externally generated PDF labels directly to orders within the platform. While you can mark orders as shipped and manually enter tracking details (as you’ve been doing), there isn’t currently a built-in way to store or display third-party labels for printing within the order record. That said, I truly appreciate you sharing this use case—and I’ve submitted your request to our product team as a feature enhancement. Your willingness to invest in this functionality speaks volumes, and I’ve flagged it as a high-impact workflow need. 

We need not to print the packing label as long as we have in the available space of the label (separate label that is part of the 4 X 6 label with 1x 6 smaller label) which contains the tracking number. This smaller label we affix to our documentation. We need this faction. 

Hello,Today TikTok sent out an official notice stating that starting January 1, 2026, they will no longer accept USPS labels purchased outside of TikTok Shipping.This means that under the Seller Shipping option, if USPS is selected as the carrier, the shipment will fail and the seller will receive an error.I would like to understand how ShipStation plans to handle this change.Will ShipStation add a direct integration for TikTok Shipping, similar to how “Amazon Buy Shipping” is integrated?Or will ShipStation block USPS label purchases for TikTok Shop orders to prevent sellers from accidentally using unsupported labels?Any additional guidance from your side would be greatly appreciated, as this update affects our processes and thousands of daily FBM/DTC shipments.Below I am attaching TikTok’s official communication.Thank you in advance for a detailed and comprehensive response.=========Hello Seller,TikTok Shop is updating the fulfillment process for sellers that

For the past few months, every order that syncs from Shopify has “fulfillment_status: unfulfilled” displayed on every line item.  It seems that this field is being included along with other item-level details, but is also included even when there are no other details for that item.  Here is an example: fulfillment_status is an order-level field from Shopify, but somehow it is incorrectly ending up on each line item.  That field is also not updated once the order is shipped, so I cannot include lineitem details in any packing slips or it will be very confusing why an item that has shipped says “unfulfilled” on every line.Does anyone else see this happening in their orders from Shopify?  I am using the Shipstation app in the Shopify app store.  

Hi  to improve our process this feature is necessary this allows us to control the order and no create duplicates. i will like to know how this feature can be accessible and functioning  

are you adding comparable carrier after sendle closed operations ? other carrier are very rate .

Please add Spee Dee as a shipping option. 

Prices on products should be a on/off feature on orders.  For most, Shipstation is just used to create shipping so product price shouldn't matter.  However, if anyone assigns an order to another user... (we have a few 3rd party drop ship vendors that use shipstation, so we can just assign then an order in shipstation- very nice) Then that user gets to see the full price you charged the customer.  Not cool.  3 times we've had our wholesale costs go up simply because our vendors see how much we made profit.  PRICES on products needs to be OPTIONAL!!

Hi everyone,We currently use Shopify + TikTok Shop (Shopify Orders Sync) + ShipStation for fulfillment. With TikTok’s upcoming shipping changes, is this setup still OK and compliant for TikTok orders?Specifically:  Can we continue fulfilling TikTok orders through ShipStation, or Do TikTok orders now need to use TikTok-generated labels only?  If anyone is using this exact stack (Shopify → TikTok sync → ShipStation), I’d really appreciate hearing how you’ve set it up. Thank you!

I would like to flag gift orders using automation to compare Buyer Name > IS NOT EQUAL TO > Recipient and trigger adding a “Gift” tag to the order. Is it true that currently we cannot build rules based on comparison of two fields? Thanks for any insight.