Discussions

I have a subscription box business and occassionaly add something that has a sizing component.  I manually add the orders to a sizing batch.  It would be great to be able to filter out the order that have already been added to a batch to make this a faster process.

As the title suggests, I discovered that ShipStation stopped importing FBA orders from our Shopify around April 19.  Other Amazon orders that are not FBA have continued to import normally.  We use the Amazon by Codisto channel in our Shopify store.

We use quite a number of custom views to switch between different types of orders and be able to process them quickly and effectively. Unfortunately, you can't rearrange the custom views. Once you fill up the row with custom views, new ones go into a drop down menu on the side of the page. This is frustrating because you might create an essential custom view that you'd want displayed on the main shipstation page when you open it up (giving you easy and immediate access to that view), but you have no way of taking that custom view out of the drop-down menu. I wish you could just drag-and-drop them to rearrange them.The only current work-around is to delete all your existing views and then re-make them in the order you want them to appear. This is very time consuming and becomes broken once you create a new view that you want access to, so really isn't much of a solution at all.

so the biggest complaint that I have about the new custom view tabs is the fact that when you click on a tab, it moves that tab to the far left and "reorders" the other tabs.. makes it difficult to have work flow when the things you are creating to help work flow are constantly moving around.  either make them static (order created is the order they stay in), or make them dynamically movable (we order them in the order we want them.)   or at least give us the option to disable the "auto-ordering" crap that currently happens.

 I have been trying to chat since yesterday? I can not ship international shipments. The tickets all have errors-- they are configured on our end as usual.What is going on?Also -- as of this morning -- all shipments are printing duplicate tickets!! 

Why is old invoice number remaining in box once I hit ship package? I have to manually erase old number to scan new number. 

The fact they are not responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (unlike others), I did not mind becuase I've been using them for years without issue. Previously customer service was excellent. Now it's deplorable. Time for an alternative! 

Downgrading plan to starter plan and taking our UPS rates off - after 6-7 years we've finally had enough. This program worked flawlessly for years - starting about 1 year ago - hiccups started. Today there are so many issues all relating to API to Shopify that we have finally given up. Have moved to other systems and loving what we are using now. Will keep Shipstation alive for a month or so while we drain our funds down to zero.Good luck everyone!

I can not print international shipments-- what is going on? This has been happening on and off all month. I'm so over it. We had issues on Friday, printed several. Now we can't print international again becuase we keep getting odd error messages.No one is responding to CHAT on Friday, Monday or Today. 

Implementing a system for receiving notifications about low inventory levels before initiating an order can significantly enhance operational efficiency and inventory management. By integrating inventory management software or utilizing automated tracking systems, businesses can set predefined inventory thresholds. When the inventory level of a particular item falls below the established threshold, the system can generate alerts or notifications. These alerts can be sent to relevant personnel, such as procurement or inventory managers, allowing them to proactively assess the situation and initiate replenishment orders in a timely manner. This approach not only helps prevent stockouts and disruptions in the supply chain but also provides the opportunity to optimize inventory levels, reduce carrying costs, and improve overall order fulfillment processes.Kindly, look into this, it would be helpful. 

We have users that import their ShipStation shipments into our ShipAware app with a custom connection.The API calls intermittently return 401 errors (about once every few weeks). But now random users are starting to receive 401 errors permanently without changing their API key or secret. Then I have to ask users to update their API keys.Has anyone else experienced this?

Hello everyone, are any of you experiencing issues importing orders from Squarespace to ShipStation? Currently, we are unable to import orders into ShipStation. Is there ongoing maintenance on the site, or is there another issue at hand? Please, any assistance would be greatly appreciated. 😞

I have no clue how to resolve this. This label was generated today. I get the same issues with labels generated prior to today. I have sent this to chat but don't have much hope anyone will hop on and help me.  

So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. still no progress. " shipper number cannot be used for this shipment" I need this fixed! I have packages to get out by 4 pm!!! 

I don't think it's a coincidence that the day the new shipping window layout was pushed out, everything broke. Do you guys do any prelaunch testing or do you just let the new code rip on the production servers? It's one thing that shipstation connect is down (that's really bad), but I can't even generate a packing list to download and print on the local printer. 

When I go to the Combine Shipments section under Order Alerts from the Orders page, and I select two of three orders for a customer, it used to give me the option to combine the two selected orders.As of 05/09/2023 it now includes all orders for that customer, regardless of which ones I have selected.As a work-around, I am able to search for the customer name, directly, from the Orders page, and from there I am able to select specific orders for that customer and combine them without including all orders.

"Shipments" used to list the correct date of shipment automatically for each order, but now every order automatically defaults to the "ship by" date under this section, so we have to manually change each shipment to get it to the correct date.Is anyone else experiencing this issue? I submitted a ticket, but support hasn't been any help. Just gave me a phone number to call (i've been on hold for 30 mins so far). I'm not sure if they even looked into the issue before passing me off to someone else. 

What does it take to get a shipping software that does not routinely and completely fail on the busiest day of the week.

It appears that Shipstation has stopped automatically importing the customer's phone number for Canada Post's labels. This change has required us to manually input a phone number on each individual label in order to proceed, which has added a significant amount of time to our workflow.Here is the official error message we have been receiving: "Contact Phone number is a required field. (Bad Request, Carrier Error Code: 2695)."I was wondering if anyone else has encountered this issue or if there might be a known solution or workaround? Any insights would be greatly appreciated.

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If you add the Shipping Paid and the Rate fields to a view, you can see what the customer paid and what the quoted rate was for the order. However, when you export it, the Rate field remains correct but the Shipping Paid field changes to match the Rate field. Is there a fix or a workaround possible for this?

Upon checking one of my shipments, I discovered that it was canceled. One possible reason is that the fulfillment SKU was not found in the fulfillment center’s system. I have since updated the fulfillment SKU and would like to resend the shipment to the fulfillment center. The shipment was to be fulfilled by Amazon and its source was Shopify

It would be really nice to get a "Ship Time" field placement when creating custom packing slips.We would use this along side the [Ship Date] placement to help monitor efficiency. Our company likes to keep track of when our shipping team are processing orders so that we can compare with picking and packing times. As we catalogue our batches via packing slip, I think this would be a great way to achieve it. 

 We have been getting charged extra charges for shipments. One was for an extra $113None of the balance or shipping cost reports show these adjustments. We were not told about any of these adjustments. I am now finding out about these adjustments after months of signing up.These should be visible under reports and we should be notified somehow that the adjustments are made.

Hi, I'm trying to make the lines on my 4" x 6" packing slip thicker as it keeps getting stuck on my label printer and skipping the text below, but am not able to find how to change it. Specifically, the lines on the boxes around "Description" and "Qty", and the line below the items. I've attached a sample packing slip and circled in red the items I am attempting to change. Order Items Header:<tr><th align=left style=width:0.75in class=sku>Item</th><th align=left>Description</th><th align=center style=width:0.35in>Qty</th><th align=center class=location_ssreserved>Location</th></tr> Order Items:<tr><td class=sku>[Sku]</td><td>[Item Title]<br>[Item Options]</td><td align="center"><span style="font-size:1.5em;font-weight:bold;">[Quantity]</span></td><td align=center class=location_ssreserved>[Product Location]</td></tr> Thanks in adv