Discussions

Trying to delete older return shipping labels that were never used by customers. None are in transit, some between 8-10 months old, and other only 1 1/2 month old. Always receive the above error pop up "Cancelindicium called on an old transaction".As postage has been paid from our account for the unused labels, we need these cancelled and refunded. Will ShipStation just hold these funds and not allow old return shipping labels to be cancelled? Saw a post from around 2020/2021 having the same issue. If this hasn't been resolved yet, someone on backend needs to figure this out ASAP. If anyone else has fix or more info/similar experience, let me know. Thanks

we would like to customize the shpping lable  and packslip for Zoro and THDIf you are able to provide the sevice, kindly pls contact me. 

Highly recommend not shipping UPS via Shipstations account as if you have a claim your are screwed.  We have a package where tracking clearly shows the item is not delivered and every time we contact Shipstation "support" we are told they will get back in touch.. weeks have gone by and we have no answers and have lost a customer.  Terrible process and terrible support. 

Shipstation have disabled the give feedback / opt out from the new layout button as "ShipStation plans to keep improving this new layout as our users' needs change and grow. at the moment ShipStation will be migrating all users to the new layout as the legacy version will be phased out".Do people not test this from a user perspective? If so & this has been rolled out anyway this is definitelyfor their benefit, not the clients.

I don't like the new layout of the order details popup at all.  I used to be able to scroll through the orders one-by-one and see the items purchased, set the postage details (shipping method, weight, dimensions, etc) and enter comments to the buyer on one screen without scrolling.  That was perfect.  Now it is all spread out and you can't do it without scrolling several time which slows things down a lot.  How can I continue to use the legacy version?  This version is awful.  I hate it!

Anyone else getting errors with the Faire Integration?

It seems a bit odd that there is not an option to display ALL real time shipping rates to our customers when they are checking out. Shipstation filtering out all of the other more expensive options is a nice touch, but customers aren't always looking for the absolute cheapest option. Many of our customers prefer UPS over FedEx, or Priority Mail over First Class. Would love for this to be an option, which doesn't seem too difficult to implement. 

In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list only shows the default carrier services. We have multiple carriers (3rd party accounts) that we need to be able to select from to automate this.This is quite an urgent request as without this automation, the risk of incorrect service selection is to great given the amount of orders we process in a day. 

As our company, like many others, is looking for cost savings opportunities, we came across the USPS Automated Flats option. This shipping option delivers in a timely fashion, and is significantly cheaper than our current offering. However, there are packaging changes needed (that we actually are totally onboard with). What are are finding is that ShipStation doesn't provide the IMB number/link after label creation, plus the cost of the shipment shows on the label. Our company would need the link so we can provide this to our customers and prevent confusion of their shipment. How long would it take to get this feature added to ShipStation? We can't be the only companies that wish this feature could be utilized better. It would significantly help our brand and could help many others... This just keeps us all happy with ShipStation and the health of our companies strong so we can continue to invest in ShipStation for our future growth and financial strength. Please chime in if

How do I go about getting my shipping carrier service listed under carriers?

I have customers complain on a regular basis that the shipping quotes given are automatically filtered by what Shipstation feels is the best option. This is such a ridiculous feature in my opinion. Let the customer choose!For example if a customer is in Missouri, they are given only two options ups ground or first class shipping. Shipstation won't give them the option of usps priority because ground is cheaper and the same transit time. But some customers only want usps or ups, instead they get one or the other based on Shipstation's opinions of what they want. This is imposing your own views on a customer and completely ridiculous, I'd love to see all options surfaced and let them decide! Especially going into the holiday season when it matters which carrier is used even more so!

Hello,I'm wondering if anyone knows how to configure the live rates to display the correct shipping to our customers? For example, the picture I've attached, the shipping is incorrect. That product will fit in a Medium Flat Rate, but not priority mail as shown. How do i display the correct shipping method?

My orders sync just fine, the issue I experience with the Auctane module enabled is on the checkout page, the shipping methods do not always load. On the Magento Admin, Stores, Configuration the Shipping Methods under Sales is overridden with the "old" menu where UPS XML is not available. Are you sure you do not have the issues I just mentioned?

Hi, I have multiple users in my account for different purposes, and I have some automation jobs to assign orders to specific users. However, each time one user adds orders to a batch, those orders are being automatically reassigned to that user. The order should remain assigned to the original user and should not change to the assignee user automatically once added to the batch.

As the title states, we're trying to figure out how to cancel a label in ShipStation and get refunded for the purchase price.  We know how to create another label, but we don't see the option for canceling and getting a refund for the first label.  Thanks for any help you can provide.

I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any ideas? Maybe I overlooked something?public function __invoke(){$json_payload = '{"orderNumber": "TEST-ORDER-API-DOCS","orderKey": "1","orderDate": "2023-03-12T08:46:27.0000000","orderStatus": "awaiting_shipment","customerEmail": "headhoncho@whitehouse.gov","billTo": {"name": "Tovis","company": "Vizcom","street1": "4500 Broadmoor Ave SE","street2": null,"street3": null,"city": "Grand Rapids","state": "MI","postalCode": "49512","country": "US","phone": "555-555-5555","residential": true},"shipTo": {"name": "The President","company": "US Govt","street1": "1600 Pennsylvania Ave","street2": "Oval Office","street3": null,"city": "Washington","state": "DC","postalCode": "20500","country": "US","phone": "555-555-5555","residential": true},"customerN

Hi guys,Recently, I experienced an order imported into awaiting shipment even refunded on WooCommerce.As the customer service said, Shipstation will only pick up fulfilled, paid and cancelled order, but not the refunded order.And I found that the similar issues happened before with shopify user back in 2018.Customer support suggest me to post this issues in this community and I think it would be a good idea for fixing it.

Recently SS increased their subscription cost which is understandable and was accepted. Then they quietly reduced the number of shipments allowed in that plan forcing you to upgrade. Is anyone else facing this same?

I am trying to find Shipstations published policies that they keep referring to

How can i set up postage without a website?  Please help. Paul

ParcelGuard isnt working on the new USPS Ground Advantage service. Still works on USPS First Class.

Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain most of the order and product details. If any customers ask for changes to orders, we can't override the SKUs on ShipStation, so all orders to pulled from ShipStation go to our ERP systems as they came. It would be very beneficial to override the SKU codes so that we can make necessary changes to orders.

Hi. It would helpful if we could send an ad hoc email to customers from Ship Station, especially from the order screen. There are times we need to ask for customer feedback before we ship and it would be nice not to have to switch systems to reach out to customer. 

When I print a label directly from the Orders tab, my Label Queue has a red indication like an unread email or the like. This is unnecessary as the label has been already printed, and the order shipped.  To remove the annoying red dot, I have to click the Queue, click select all, and finally click Archive.  That is a LOT of clicking to remove this. Either that or just look at the bothersome red, attention-getting dot.Some people open their phones and have a badge app icon with hundreds, even thousands of notifications glaring at them, but personally, I always clear them and despise seeing them.  This is no different. I know the queue is there, and if I have to go back to a previously printed label - for some odd reason, then I can. But to constantly clear them is irritating.Thank you for entertaining my OCD.

Amazon recently added a flag to select orders that they recommend adding signature confirmation. If Amazon is recommending it, it would be a good to be able to add to our orders, but we don't want to add signature to all our orders.