Discussions

I would like to suggest to Shipstation to integrate a Child Label option for Multi-package shipments that get banded together in order to create one package, without having to create a separate chargeable label for for each individual box.  The Child label (which we currently utilize in Crosswares) is a generic label that has a barcode that matches the barcode and shipping address of the parent label in case the boxes get de-banded during shipping, which allows the individual packages to still make it to their intended destination without disruption.

For some reason the order summary screen no longer shows the weight or package size after the item has shipped. If a customer claims they are missing an item the 1st thing we do is check the package it was sent in along with the weight. The information used to be there????

I've been with Shipstation for years, used to be a cinch to contact support.  Now I can't find ANY WAY to do it. I've wasted 20 minutes going through their stupid help pages just looking for ways to contact help IN ANY WAY.  I find these pages that talk about imaginary links to the chat that don't exist, etc.  Does anyone from shipstation read this?  Call me if so. 

This community has become less useful over the past few weeks and become more of a sounding board about how/why the new V3 forced rollout is terrible compared to V2. I have plenty of issues with it and this community (unfortunately) can't help in most cases. I've chatted with support on numerous occasions, constantly being told that "we'll have to elevate this" and "you can make a feature request in the community", but nothing ever seems to happen. A Public Roadmap would help put customers at ease and would probably reduce the likely overwhelming amount of support requests from customers at the moment regarding V3. One example is linked below, but many companies do this.  It gives transparency into the what's being worked on, what's planned, and most importantly, it allows customers to vote on items that they think are the most important.https://trello.com/b/4pRqnB7V/%F0%9F%9A%80-feedhive-public-roadmap I'd really like to see ShipStation get back to a more usable st

It would be a huge benefit for us to be able to send our Rerouted Customers a QR code for shipping USPS or UPS instead of having them print their labels. Since Amazon already does this- more and more customers are starting to wonder why we don't. We would love for Ship Station to offer this option. Thanks for considering!

Isnt that great!  I got a participation badge, just for loggin in!  Ok, maybe after they finish this useless stuff they'll get around to answering our questions and fixing maybe some of the low-hanging fruit, like idk, making the API give you what you asked for instead of a bunch of stuff that's irrelevant and actually wrong.

How can Email Lock be removed from account?Account Setting > User Management : Status is “Email Lock” All the rest of my account info there is correct. I receive billing invoice emails to this email, but have not been able to receive copies of shipping notifications to this email.i also cannot access Live Chat. Instead I get this error message:{"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null} 

Unfortunately, Shipstation prints the customer's phone number on the package label. This is not permitted in European Union without confirmation from the customer. How can I remove all customers' phone numbers without editing each address individually?  

It is very tedious to manage and update Default Shipping Service, as this is not currently exportable or updatable in bulk, but only by opening a single Product, going to the Shipping tab, and setting the default shipping service.  Shipping via the wrong service gets very expensive, so we need a good way to export, audit, and update in bulk.  This data is clearly stored associated with the product, but when I've requested it even as a one-time pull, I was told that ShipStation could not provide that.

I have to log in and out of a couple different user accounts (batch management, etc).It would be helpful if I could see the name of the account I am currently logged into on the control panel somewhere.

Images aren't loading from website and shipstation connect won't install on laptop. Installation error. Support e-mail never answers back

Why is it that when we split orders for unavailable items, once we move them from On Hold to Awaiting Shipment, we have to do an address verification for every single order the moment we create a batch? It has recently been a recurring issue. It's especially frustrating since the addresses in the orders were already verified before the split, there is no reason why we should need to do it again This is a new issue that has been propped up by the move to the new v3 layout. Has this happened to anyone, and is there a solution to this issue?

Within our POS system (Lightspeed), we have SKUs set up for charging for shipping. By carrier and service level. Examples: First Class Mail , or UPS Ground.Within the “Order Details” tap these SKUs are currently showing as “Product” under Order Summary section (jpegs attached) and as “Order Item” under the Shipment section.How do I map these SKUs so they appear as “Shipping” under the Cost column, and not as “Product”?We have these SKUs tagged using the tag “Shipping”.Thanks

it seems that the "Read weight from scale" and "Reload Orders Grid" have the same barcode. Is there anyway we can get the correct barcode for "Read weight from scale," please? Thank you in advance.As you can see from the pic they are both the same. 

So Shipstation makes it quite clear that FedEx One Rate can't be used for returns. This is a real pity. I don't understand why it cannot just create a return label with the send to and recipient swapped.  Has anyone found another way to make this work? Thank you,Martin

Hi! I am looking for a way to add the shipping costs to a custom Packing Slip template I created. I need to add the actual cost as displayed in ShipStation when I have set the package dimensions and weight and purchase a label. Is that possible? If so, with Field Replacement option is used for this specific cost? Thanks!

I would like to have the ability to include order details in the email templates.  Details such as item prices, shipping fees, etc.  We are a wholesale company and our customers require invoices.  Unfortunately, our accounting system and our stores do not have the awesome automation features that are available in SS.  Having additional order details available in the email templates, such as item pricing, shipping fees, etc., would allow me to automate the task of sending individual emails.  And as a result, making the world a better place in general.  🙂 Thank you

Does know how to get the Shipping Rate (carrier amount) in the email confirmation template to show up?  I dont see it as one of the fields in the WYSIWYG drop down list.  I have a Third Party client that requires us to send tracking along with the UPS charge amount for every shipment.  Thanks so much!

Hello,I do a lot of my orders via the mobile app as i am out and about a lot. Only problem with this is the shipstation connect software. The amount of times it randomly crashes, ends up stalling, and i have to get back to my pc and end the task and restart it can be a problem. Sometimes it just randomly doesnt send a label to the printer.It would be nice if there was a way to send orders to a separate section where they have to be scanned to confirm they have been packed. I don't need to scan a bunch of products, i just need to confirm that order has been packaged and sent out the door.So the workflow would beOrder imported from eCommerce store > Label Created & Order sent to "Yet to be packaged list" > Label & Packing Slips Printed > Pack order and scan packing slip > Order gets moved to completed section.Hope this makes sense. Doing my best to describe what i am after.

I pay around $13/week for Fedex daily pick up.I wonder how can I do that with UPS(shipstation). Before I asked to ShipStation tech support, and it looked like they don't know well about it.  Thank uyou. 

Hi Team,Recently we have upgraded the Shipstation plugin in WooCommerce and we are facing some issues for “Mix and Match” products. We are seeing the products are not in the order that we send in to ShipStation.For Example, A order was placed. The XML that we sent to Shipstation looks like this,XMLBut in the Shipstation the sorting order is differentI’ve already contacted WooCommerce support and they replied saying the XML we send is GOOD and for the product sort order not showing properly in Shipstation should be seen by Shipstation Support.So, can anyone let me know how to fix this ? Regards,Rathish M

We have Shopify integrated with Shipstation, and for years Shopify discount codes have shown up in Shipstation as line items with the name "Coupon: DISCOUNTCODE".  (DISCOUNTCODE = whatever code the purchaser used.) Starting on January 10th, they no longer show with the "Coupon:" prefix, and instead just show as a line item with the name "DISCOUNTCODE".  Can anyone else that is also using Shopify confirm whether the same thing is happening to them for orders after January 10th, 2023?  We have other systems that integrate with Shipstation and rely on the "Coupon:" prefix that has disappeared, but are having trouble getting support to confirm or acknowledge whether this is an intentional change.

Is ShipStation ever going to have some sort of integration with a processors invoicing solution?Not only do I have unto 100 orders of day flowing through my ecom store, but I also do A LOT of custom things that require us to send an invoice. It would be so nice to be able to flow my paid invoices into shipstation. I have found a workaround with PayPal, but it would be nice if there was a direct integration with the invoice solutions of these processors. I have been asking y'all this for 7+ years!!

When will the ShipBob integration be ready?When you click on "connect" in ShipStation it says it is currently being updated but there is no other information.

Does the barcode *HAVE* to be in UPC format? We use ISBN number barcodes, or an internal number for some products. When trying to use the "Scan to Verify" feature when the code is scanned a red box popped up (I was not given the exact contents of the message) and they could not verify any products. I tried to just type in the barcode number on the keyboard while on that screen but after a few digits a red box popped up saying "Incorrect Product - The scanned item can not be found on this order".  I thought this may be due to inter-character delays as I was typing and that it timed out before I could complete the entry. Can Scan to Verify use any format barcode data?