Discussions

Hello. experiencing 4 days of this issue where a buyer will place an order on Amazon, either .com or .CA or .MX. After SS import, my other amazon stores are showing the same exact order all 3 times, one under each amazon store  If I go to print without checking will print labels for all 3 as well. I have to manually cancel the incorrect orders after verifying which store the buyer actually purchased on.

We have an automation that adds ShipSurance to our orders, but there isn't any control for how it's applied.  You can't select whether to cover the taxes or shipping costs, it's always included even though ShipStation knows what the product cost is when passed to it from Shopify.  Possibly taxes can be included in a claim, I don't know.Some couriers will allow recovering the shipping costs, but that doesn't ever come out of ShipSurance as far as we know.  This would cause us to burn through the ShipStation funding much more quickly than if it only covered the products or products and taxes.  

Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1  It will not load funds no matter what I try and its just started Yesterday. Any Clue

Hello, can you advise when the DHL parcel integration will be available in UK. I thing ship station may loose customers to the competitors due to lack of this integration features. I have been chasing this more than a year now but it never comes in to light. Not sure if i am the one in UK asking for this as it seems they are not listening.   

The carrier DHL eCommerce which is available to USA Shipstation accounts only should be made available to UK accounts. This would increase UK customers - many other companies which would be interested in Shipstation if they carry this option. Many competitors to Shipstation do offer this to UK accounts. It becomes difficult to split and manually process some orders via CSV upload  I have spoken with the carrier who are hoping to see this happen.  I'm aware of this ideas post requesting the same for Canadian shipstation accounts in 2016. This was marked as Started ‎11-30-2021 10:44 AM 

We have used ShipStation to create our Amazon integrated shipping label and packing sheets for both SFP and standard orders for the past couple of years, it is a great solution for us. Amazon links directly to our Royal Mail account and Shipstation links to Amazon Buy Shipping as a carrier with all our shipping options available with our rates from Royal Mail. My question is; does anyone else use this and have they had any issues with creating labels on ShipStation through ‘Amazon Buy Shipping’ recently? This is the API error I am getting:The shipping service specified does not exist or is not available for the specified parameters ie weight, dimensions. (Generic, Carrier Error Code: ShippingServiceNotAvailable). The selected delivery method does not offer the requested label format. Please choose a different label format or choose another delivery method which offers the requested label format. (Generic, Carrier Error Code: ShippingServiceNotAvailable). I have not

Hi, all! I currently use Lightspeed for my e-comm - and am definitely too deep now to change over to another platform - but noticed that there is a Checkout option within ShipStation only available for Shopify/Wix/whatever else that allows you to edit your checkout page. I'm looking for a similar feature for Lightspeed. I don't really understand why this feature would not be enabled for this platform because it has a direct integration with ShipStation. If anyone knows of a way to either get this feature for Lightspeed or edit the same information in a different way, let me know. I am grasping at straws here.

Does Shipstations inventory management feature adjust when multiple stores sell the same item? I have my WooCommerce and eBay shipping same items and I want to be able to have my inventory adjusted automatically when something sells on either platform. Question 2, Does Shipstation automatically update inventory levels to my woocommerce? -NEV

Every time that I scan an item within Scan to Verify page, it doesn't verify the item until I scan AND press enter on my keyboard. Yet every once in a while when I play with either the shipping and or the verify page, Ill go to scan an item and... BLING, Verified! and goes into the next step (package details). How can I setup STV to move onto next item/next shipping step once an item is scanned? -NEV

Would be useful to have visibility on which stations processed which orders.  The Stations listed in ShipStation Connect should log their identity on a shipment/order record during processing. 

Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add the old items back to the "New " order

I have a WP EasyCart website, which is set up to accept Square Payments. I also have a Square online site (which is just the free option included with Square). I have a manual orders store set up to get orders from the WP Easycart site. When a buyers makes a purchase there, and pays with the Square option, then in ShipStation, this same orders shows up twice. once under the Manual Orders (WP Easycart) store, and once under the Square store. Has anyone else seen this behavior with ShipStation/WP EasyCart/Square? Having 3 vendors involved is going to make troubleshooting this interesting. FWIW, I do have the WP Easycart premium, and the ShipStation plugin.  I am hoping this can be fixed in a configuration somewhere.

I just upgraded to the new shipstation this morning and we have been having issues since - is it ShipStation or is it the upgrade?  anyone else having issues today?

I am trying to reach support. I'm logged in, so I click on Enterprise Chat and the little chat bot does nothing except send me to articles related to my issue. The problem is the articles aren't solving my issue. So I'm trying to chat with support, it links me to "how to contact shipstation" and shows me how to use the chat feature, which is just the same chat search engine I've been using. Nowhere can I chat with anyone. Okay, so alternative option, send an email it says in the help article, but it doesn't list an email address! Okay, another suggestion: create a ticket. I go to "My Support Cases" and see nowhere to make a new ticket. Fine, I'll call. It says wait time is about 4 minutes, okay, but  now I've been waiting for over 15 minutes. While I wait, I'll click the link to Community from that help article. Oops, it's broken, fine I'll google it. Now I'm here, now what? So glad I pay for Enterprise edition and get free-level support. Clicking "Get Help" resorts to an infinite

Hello community! We opened a Shipstation ticket about this 6 hours ago but haven't heard back after our initial conversation. We've done some additional research since then and want to see if these forums might produce a faster response than our follow up to Shipstation an hour ago. We went live with our store today (integrated with Shopify) and our new orders are not importing. Every test order for the past few weeks has shown up almost instantly after refreshing. Our historical orders weren't showing up, which is why we originally reached out to support. They did something to our account, and seem to have initiated an import of all 133000 orders that have ever been placed in the history of our company. It's about halfway done in 6 hours. Does Shipstation import from oldest to newest? Is this why the new orders from today aren't showing up? The import wheel has been spinning constantly since the chat ended at 9am. If so, we just have to wait until about 8:30pm this evening a

We have an issue where if we scan a packing slip and then for whatever reason the order doesn't get shipped, e.g. missing part of the order we put the order & packing slip to one side and then move on by scanning the next packing slip. ShipStation doesn't change to the new order when scanning the second packing slip, the first orders remains on screen. Please could it be changed so the most recently scanned packing slip is what is shown on screen?

We use scan to print and we have an issue where sometimes for whatever reason, there is more than one packing slip can exist for an order. When using Scan to Print staff can scan the second packing slip and ShipStation will reprint the label without warning the user. This results in the customer receiving the order twice. Please could we have the option to show the reprint label warning when reprinting from Scan to Print?

we are in canada and it seems we get this message and we are stuck today. anyone has that issue or fix please?

Hi guys, do anyone have idea when we can be able to print multiple labels from iPhone app which seems to be a major feature missing. I cannot even use the app due to most our shipments are consists of multiple packaging even some single items. 

We are trying to build a new system around shipstation.For some reason, we need to keep the list of all carrier services in our own database.However, when/if a new carrier service is added, there is no way to know that a new service has been added.For this reason, a webhook with event 'New Carrier Service Added' is needed. I'll be very glad if this feature is available.Thank you.

Hi, Are there any plans to increase shipping to other countries ?For example: Japan, Taiwan. Have a nice day,Bem.

I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?

So I can’t find the post a question option. Why for the love of everything is this option always hidden and where is it????????? Anyways, hot key presets are not working suddenly. Been researching for HOURS. No issues before now suddenly having issues. There is interference from Google Chrome that is causing them to do other things then I want them too. I’m not changing all of them. googles this question for hits and hours and hours. I simply need to use the hotels presets and for them to work in Chrome. What would suddenly cause this issue and how do I get it fixed!!

It would be great if we had the capability to assign multiple box sizes to one product or potentially automated a product into a multi box configuration through rules.  We have a new product incoming that ships in two boxes due to it's size and the included accoutrements.  Currently shipping staff will have to manually type in and setup the multibox dimensions which is time consuming in a high volume situation.  Does anyone have a workaround for this or is this on the future roadmap?

How in the world do you justify forcing us to create a UPS account....when adding a new Stamps account? We ship USPS and can't, won't, and don't ship UPS. Yet here we are with a shiny new UPS account in ShipStation.Don't even bother asking why we're being forced to create two entirely new Stamps accounts 8+ years of no problems: it's because they broke our old one, out of nowhere. And no one will help, of course, or fix it. Just point to the useless support articles, and go create a new account and set up everything again with a new carrier. Don't worry, I have weeks of spare time laying round with nothing to do so I can fix the problems you created and I have no control over. Unbelievably, that's not even the frustrating part! Now when I got to buy a shipping label, I get UPS ads below the rate letting me know that, and I'm not making this up, I can "Save $0.01 by switching to UPS." You can't make this stuff up! I don't have any UPS, all services are disabled, and